FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Own daily IT support operations and serve as the primary escalation point for complex employee issues
- Manage support requests through Serval, including triage, resolution, escalation, documentation, and follow-up
- Build agentic support workflows to improve response times, resolution quality, and employee experience
- Design and maintain automations for onboarding, offboarding, access requests, birthright access, and other employee lifecycle events
- Manage account access across SaaS applications using secure, scalable, and policy-based processes
- Provide expert support for workplace hardware, desktop software, collaboration tools, and conference room technology
- Identify recurring issues and replace manual work with reliable, documented automation
- Maintain operating procedures, support documentation, and service performance data
- Partner with PeopleOps, Security, Engineering, and business teams to build technical solutions
- Help define the standards, systems, and automation shaping IT Operations at Abridge
Requirements
What you’ll need- 3 to 5 years of experience in IT operations, service desk, or enterprise end-user support
- Experience managing tickets, incidents, access requests, and escalations in a fast-paced environment
- Strong technical troubleshooting skills across SaaS applications, hardware, operating systems, and workplace technology
- Experience building or managing IT workflows, integrations, and automations
- Clear written and verbal communication skills, including the ability to explain technical issues to non-technical employees
- Strong organization and attention to detail while managing multiple priorities
- Service-focused approach combining urgency, sound judgment, and consistent follow-through
- Strong problem-solving skills and proactive approach to operational improvements
- Ability to work across teams and translate business requirements into scalable IT processes
- Strong interest in agentic support, automation, and the evolution of enterprise IT
- Experience with Serval or another AI ITSM platform, such as Console or Ravenna
- Experience supporting regulated organizations, including healthcare, finance, or government
- Familiarity with identity and access management, role-based access control, and employee lifecycle automation
- Experience with Google Workspace, Slack, Zoom, and Zoom Rooms
- Experience using APIs, workflow tools, or scripts to automate IT operations
- Experience with Mobile Device Management (MDM) systems
- Working experience with both Mac and Windows operating systems
- Working experience in a fast-paced tech startup with a customer-first mindset
- Must be willing to work from the SF office at least 3 times per week
- Authorization to work in the United States is addressed in the application form
Benefits
Comp & perks- 14 paid holidays
- Flexible PTO for salaried employees
- Accrued time off for hourly employees
- Medical, Dental, and Vision coverage for all full-time employees and their families
- Monthly HSA contributions for employees choosing a High Deductible Health Plan
- Generous paid parental leave for all full-time employees
- Family forming resources and financial support
- 401(k) contribution matching
- Tax-free personal device allowance
- Flexible Spending Accounts (FSA)
- Commuter Benefits
- Monthly Lifestyle Wallet contributions for fitness, professional development, coworking, and more
- Dedicated access to therapy and coaching
- Paid Sabbatical Leave after 5 years of employment
- Competitive compensation and equity grants for full-time employees
- Relocation assistance for candidates willing to move to San Francisco
- Flexible work hours
- Inclusive culture
- Ongoing learning opportunities