People Operations Generalist

. Triage and respond to employee questions in the HR ticketing system, escalating when needed .

Posted 10/16/2026full-timeSan Francisco • California • United StatesMid-LevelSenior💰 $130,000 - $150,000 per yearWebsite

Key responsibilities & impact

Triage and respond to employee questions in the HR ticketing system, escalating when needed
Use Rippling to manage employee data and pull reports
Identify recurring ticket themes and create self-service resources or process improvements
Own new-hire onboarding from offer through the first day, including paperwork, Rippling setup, and coordination with IT on devices and access
Administer employee benefits, including enrollments, qualifying life events, open enrollment, and renewals
Serve as the first point of contact for employee benefits questions
Manage workers’ compensation claims from start to finish
Manage compliance programs, including audits, harassment-prevention training, and regulatory mandates
Lead EEO-1 and state-specific compliance filings, ensuring timely and accurate submissions
Maintain policies, calendars, audit trails, and scalable internal processes
Support audits and respond to regulatory inquiries with organized documentation and clear processes
Partner with Payroll, Legal, Finance, and IT
Address operational gaps and bring clarity and structure as the company grows

What you’ll need

3–5 years of experience in People Operations, HR Generalist, or HR Coordinator roles
Hands-on experience with an HRIS; Rippling strongly preferred
Experience administering benefits and managing workers’ compensation claims
Working knowledge of federal and multi-state compliance requirements, including EEO-1 reporting and required training mandates
Ability to prioritize independently in a fast-paced environment with shifting priorities
Proactive, solutions-first mindset
High attention to detail and strong organizational skills
Excellent written and verbal communication
Ability to explain HR and compliance topics clearly to employees
Must be currently based in the United States
Must be authorized to work in the United States
Must acknowledge and comply with Abridge’s AI policy during the interview process

Comp & perks

14 paid holidays
Flexible PTO for salaried employees
Accrued time off for hourly employees
Medical, Dental, and Vision coverage for all full-time employees and their families
Monthly HSA contributions for employees enrolled in a High Deductible Health Plan
Generous paid parental leave for all full-time employees
Family forming resources and financial support
401(k) contribution matching
Tax-free personal device allowance
Flexible Spending Accounts (FSA)
Commuter Benefits
Monthly Lifestyle Wallet contributions for fitness, professional development, coworking, and more
Dedicated access to therapy and coaching
Paid Sabbatical Leave after 5 years of employment
Competitive compensation and equity grants for full-time employees
Flexible work hours
Inclusive culture
Ongoing learning opportunities