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Customer Service Advisor
Absa Group. Deliver exceptional retail business performance through customer servicing, sales origination, lead generation and transactional processing in a branch .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service, sales origination, and transactional processing within a retail banking environment. Proficient in managing customer experiences, resolving complaints, and promoting products and services to enhance market share while ensuring compliance with regulatory requirements.
Highest-signal resume keywords
Customer Service ManagementSales Strategy DevelopmentCash Management ProceduresRegulatory ComplianceDigital Savviness
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales TechniquesCashiering DutiesAccount ManagementTransaction ProcessingProduct KnowledgeLead GenerationComplaint ResolutionCross-SellingPerformance ObjectivesBanking Procedures
Soft Skills
Excellent Oral CommunicationAnalytical SkillsNegotiation SkillsPlanning and OrganizingTeam-Working Skills
Certifications & Qualifications
DiplomaHigher Certificate: Business, Commerce and Management Studies
Industry Keywords
Retail BankingCustomer ExperienceAbsa PoliciesBanking LegislationSales and Operations Process
About the role
Key responsibilities & impact- Deliver exceptional retail business performance through customer servicing, sales origination, lead generation and transactional processing in a branch
- Manage customer experience and resolve complaints proactively
- Promote and sell products and services to grow market share
- Demonstrate advanced product and digital knowledge
- Perform cashiering duties, resolve customer inquiries and complete branch operations duties
- Promote remote and digital channels
- Develop and implement sales strategies, deepen product penetration, cross-sell and acquire new-to-bank clients
- Conduct agreed sales meetings and phone calls
- Manage complaints in accordance with policies and turnaround requirements
- Undertake cashier duties, cash evacuation and till balancing
- Process mailing, debit cards, cheque books, manager’s cheques, standing orders, account openings, account updates, funds transfers and statements
- Ensure compliance with regulatory requirements, Absa policies and risk frameworks
- Work with the retail branch team and provide cover for other customer service advisors/tellers
- Agree performance objectives and pursue self-development
- Perform other duties assigned by management as required
Requirements
What you’ll need- Diploma with Minimum 1 year relevant experience or equivalent of 3 years bank related experience
- Higher Certificate: Business, Commerce and Management Studies
- Working knowledge and understanding of relevant legislation, Absa policies, guidelines and processes
- Working knowledge and understanding of banking cash management procedures
- Good understanding of the outlet’s performance objectives
- Awareness of Absa Retail products and services
- Thorough understanding of the sales and operations process
- Working knowledge of procedure manuals
- Excellent oral communication skills
- Analytical skills
- Digital savviness
- Excellent sales techniques
- Good negotiation skills
- Planning and organizing skills
- Team-working skills