Junior Consultant, Sales

Absa Group

. Provide needs-based sales and service across retail banking products .

Posted 10/12/2026full-timeRobertson • South AfricaJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in needs-based sales and service across retail banking products, ensuring compliance with regulatory standards while delivering exceptional customer experiences. Proficient in conducting financial needs analyses and managing customer relationships to achieve sales and cross-sell targets.

Highest-signal resume keywords

Needs-Based SalesCustomer Financial Needs AnalysisCompliance with FAIS ActCustomer Relationship ManagementSales Target Achievement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Target AchievementCustomer Financial Needs AnalysisBanking Solutions OfferingProduct Feature ExplanationRecord-KeepingRisk ManagementGovernance Standards ComplianceCross-SellingService Issue ResolutionDigital Adoption Championing

Soft Skills

Customer Relationship BuildingEffective CommunicationProblem SolvingCustomer Service OrientationEscalation Handling

Tools & Technologies

Branch Devices ManagementSelf-Service PlatformsCustomer Service ToolsQueue Management Systems

Certifications & Qualifications

FAIS LicensingRE Requirements

Industry Keywords

Retail BankingTreating Customers Fairly (TCF)Compliance StandardsRisk GovernanceCustomer Segments

About the role

Key responsibilities & impact

Provide needs-based sales and service across retail banking products
Deliver excellent customer experiences while meeting sales targets
Deliver efficient customer service and resolve queries with minimal handovers
Champion digital and self-service adoption
Manage customer flow, hosting, and queue redirection
Operate across diverse branch formats and customer segments
Perform simplex sales and generate leads for advisory teams
Ensure compliance, risk management, and governance standards
Support DHA/MVNO administrative processes in select branches
Manage branch devices to ensure functionality and uptime
Conduct customer financial needs analyses
Offer appropriate banking and/or insurance solutions
Explain product features, benefits, risks, and costs
Achieve sales and cross-sell targets
Maintain product knowledge, CPD hours, and regulatory training
Ensure proper record-keeping and advice documentation
Apply TCF principles
Build long-term customer relationships and manage customer portfolios
Handle escalated service issues and complaints
Welcome, guide, and support customers in the branch
Promote efficient service and alternative banking channels
Uphold Absa’s service standards, image, and brand
Identify and escalate operational, conduct, and compliance risks

Requirements

What you’ll need

National Diplomas and Advanced Certificates: Business, Commerce and Management Studies
National Senior Certificate/ Matric (Grade 12)
FAIS licensing, RE requirements, and supervision where applicable
Up-to-date product knowledge, CPD hours, and regulatory training
Compliance with the FAIS Act, Treating Customers Fairly (TCF), and risk governance requirements
Ability to conduct customer financial needs analyses
Ability to offer banking and/or insurance solutions
Ability to explain product features, benefits, risks, and costs clearly
Ability to achieve individual sales and cross-sell targets
Ability to build and manage customer relationships and portfolios
Ability to handle escalated service issues and complaints
Ability to accurately capture sales, applications, and documentation

Benefits

Comp & perks

Equal opportunity employer
Inclusive workplace where everyone can thrive
Reasonable accommodation during the recruitment process for applicants who require it