Salesforce Core Lead Designer

Absa Group

. Own the functional and experience design of Sales and Service journeys across Core Salesforce .

Posted 10/27/2026full-timeSandton • South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing intuitive Salesforce experiences across Financial Services Cloud, Sales Cloud, and Service Cloud, while leveraging human-centered design principles and data-driven insights to optimize client engagement. Proven leadership in coaching teams and collaborating with cross-functional stakeholders to establish reusable design patterns and enhance user journeys.

Highest-signal resume keywords

Salesforce Financial Services CloudSalesforce Sales CloudSalesforce Service CloudHuman-Centered DesignSalesforce Platform User Experience Designer Qualification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce Lightning ExperienceLightning Design SystemDeclarative DesignDynamic FormsFlowPrototypingUsability TestingClient 360 DesignJourney MappingData-Driven Experience Optimization

Soft Skills

LeadershipCoachingCross-Functional Stakeholder Engagement

Certifications & Qualifications

Salesforce Platform User Experience Designer Qualification

Industry Keywords

Client Engagement PlatformRelationship ManagementOpportunity ManagementFunctional GovernanceExperience Design

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the functional and experience design of Sales and Service journeys across Core Salesforce
Turn complex banking processes into simple, intuitive Salesforce experiences
Establish reusable patterns across Client 360, relationship management, opportunity management, client planning and service
Lead and coach Salesforce Feature Analysts, setting standards for discovery, journey design, Features, User Stories and Acceptance Criteria
Challenge unnecessary complexity and customisation while maximising standard Salesforce capability
Partner with Architecture, Product Owners, Engineering and business teams to create one coherent experience
Use adoption and behavioural insights to continuously simplify and improve delivered capabilities
Shape the end-to-end experience of the Salesforce Client Engagement Platform across Financial Services Cloud, Sales Cloud and Service Cloud

Requirements

What you’ll need

8 - 10 years relevant experience
Strong practical knowledge of Financial Services Cloud, Sales Cloud and Service Cloud
Human-centred design, Jobs-to-be-Done and journey mapping
Salesforce Lightning Experience and Lightning Design System
Declarative design, Dynamic Forms and Flow
Prototyping and usability testing
Client 360 and relationship-management design
Reusable design patterns and functional governance
Data-driven adoption and experience optimisation
Leadership, coaching and cross-functional stakeholder engagement
Salesforce Platform User Experience Designer qualification, supported by strong real-world Salesforce platform experience
Bachelor's Degree in Information Technology

Benefits

Comp & perks

Equal opportunity employer
Support for reasonable accommodation during the recruitment process
Opportunity to shape Salesforce beyond traditional CRM into a connected Client Engagement Platform