Salesforce Operations Excellence Lead

Absa Group

. Transform how Salesforce Client Engagement Platform operations are run, governed and continuously improved across Corporate & Investment Banking .

Posted 10/27/2026full-timeSandton • South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Salesforce operations and enterprise technology transformation, with a strong focus on embedding AI capabilities and improving operational efficiency. Proven ability to lead high-performing teams and drive strategic initiatives in Corporate & Investment Banking environments.

Highest-signal resume keywords

Salesforce Transformation LeadershipEnterprise Technology OperationsAgile MethodologiesDevSecOps ExcellenceProgramme Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce CapabilitiesAI IntegrationData AutomationTechnology Operating ModelsDigital TransformationOperational IntelligenceTelemetry ReportingRisk ManagementValue RealisationCustomisation Reduction

Soft Skills

Team BuildingExecutive CommunicationStrategic InsightChange ManagementCollaboration

Tools & Technologies

Salesforce Client Engagement PlatformTrailhead LearningDevSecOps ToolsAgile FrameworksReporting Tools

Certifications & Qualifications

Bachelor's Degree in Project ManagementBachelor's Degree in Strategic Management

Industry Keywords

Corporate BankingInvestment BankingRegulated Financial ServicesPan-African EnvironmentsEnterprise Cloud

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Transform how Salesforce Client Engagement Platform operations are run, governed and continuously improved across Corporate & Investment Banking
Embed approved AI capabilities into operations, decision-making and productivity
Create trusted operational intelligence for faster, evidence-led decisions
Digitise manual processes, reporting, controls and repetitive activities
Maximise standard Salesforce capabilities before customising
Connect investment and delivery to adoption, client outcomes and business value
Establish a Salesforce Operations Brain Centre connecting strategy, programmes, engineering, releases, platform health, risk, adoption and ROI
Design and continuously improve the end-to-end Salesforce technology operating model
Connect strategy and CIO commitments to OKRs, roadmaps, delivery, adoption and outcomes
Drive excellence across DevSecOps, testing, security, releases and resilience
Replace fragmented, retrospective reporting with meaningful telemetry and executive insight
Improve Salesforce investment and licence utilisation while reducing unnecessary customisation and technical debt
Build organisational Salesforce capability through digital change, Trailhead learning and communities of practice

Requirements

What you’ll need

10+ years of experience across enterprise technology, operations, programme leadership, capability management or digital transformation
Experience leading complex Salesforce or enterprise cloud transformation
Strong knowledge of technology operating models, Agile and modern DevSecOps
Experience using data, AI and automation to improve technology operations
Strong programme, portfolio, governance and value-realisation capability
Ability to turn complex technology information into clear executive insight
Passion for building high-performing teams and sustainable organisational capability
Experience in Corporate & Investment Banking, regulated financial services or complex Pan-African/global environments would be advantageous
Bachelor`s Degrees and Advanced Diplomas: Project Management
Bachelor`s Degrees and Advanced Diplomas: Strategic Management

Benefits

Comp & perks

Equal opportunity employer
Inclusive workplace where everyone can thrive
Reasonable accommodation during the recruitment process
Preference may be given to candidates from underrepresented designated groups, including persons with disabilities