Billing Operations and Collections Analyst – Temp Contract

Absorb Software

. Collect on accounts by sending invoice reminders and communicating with customers via phone, email, or mail .

Posted 9/21/2026contractRemote • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounts receivable management, including billing, collections, and account reconciliations, while maintaining high accuracy and attention to detail. Proficient in utilizing various software tools to enhance customer communication and streamline billing processes.

Highest-signal resume keywords

Accounts Receivable ManagementCollections ExperienceBilling Process ImprovementCustomer CommunicationAccounting Software Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts ReconciliationInvoice ProcessingPayment PostingDiscrepancy InvestigationAdjusting Entries

Soft Skills

Attention to DetailTime ManagementOrganizational SkillsInterpersonal SkillsCommunication Skills

Tools & Technologies

AbsorbLMSZendeskZuoraSalesforce

Industry Keywords

Collections PolicyCustomer AccountsBillingReceivables Management

About the role

Key responsibilities & impact

Collect on accounts by sending invoice reminders and communicating with customers via phone, email, or mail
Respond to customer inquiries via an automated ticketing system
Conduct Zoom meetings with customers to clarify invoicing issues
Perform customer and internal account reconciliations
Ensure customer accounts adhere to the company collection policy
Post customer payments by recording credit card transactions and entering them into accounting software
Reconcile the accounts receivable ledger to ensure payments are accounted for and properly posted
Investigate account discrepancies using information from sales, customer support, and customers
Resolve and validate deductions by entering adjusting entries
Work with other departments to solve accounts receivable issues
Suggest process improvements for billing and collections
Assist with other accounting duties and projects as required

Requirements

What you’ll need

2+ years of experience in a Billings role
2+ years of experience in collections
High degree of accuracy and attention to detail
Exemplary interpersonal skills and exceptional verbal and written communication skills
Excellent time management and organizational skills
Well organized and able to handle multiple tasks quickly and accurately
High energy, flexible and willing to take initiative
Creativity and ability to rely on experience and knowledge to successfully collect receivables balances
Experience with AbsorbLMS, Zendesk, Zuora, and Salesforce
Subject to pre-employment background screening, including a criminal record check
Must show proof of legal eligibility to work in the country applied to without sponsorship

Benefits

Comp & perks

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs
Eligibility for two different bonus plans
Generous time off
Comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance
Monthly Flex Allowance
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs
Accommodation support during the recruitment process