Absorb Software

Collections

• Collect on accounts by sending invoice reminders and communicating with customers via phone, email, or mail
• Respond to customer inquiries via an automated ticketing system
• Conduct Zoom meetings with customers to clarify invoicing issues
• Perform customer and internal account reconciliations
• Ensure customer accounts adhere to the company collection policy
• Post customer payments by recording credit card transactions and entering them into accounting software
• Reconcile the accounts receivable ledger to ensure payments are accounted for and properly posted
• Investigate account discrepancies using information from sales, customer support, and customers
• Resolve and validate deductions by entering adjusting entries
• Work with other departments to solve accounts receivable issues
• Suggest process improvements for billing and collections
• Assist with other accounting duties and projects as required

Billing Operations and Collections Analyst – Temp Contract

IT Support

• Provide high-quality technical and best-in-class support for Absorb platform clients
• Resolve issues through phone, chat, and email in a fast-paced environment
• Engage clients, provide clear internal and client-facing communications, conduct investigations, and aid in quick resolution
• Troubleshoot and perform in-depth investigations to determine root causes of client or feature issues
• Determine next steps and deliver solutions based on client needs and concerns
• Manage customer expectations regarding estimated response times
• Research and document customer technical issues
• Advocate for clients while representing the company clearly and professionally as issue statuses change and resolutions are confirmed
• Support clients worldwide using phone, chat, desktop sharing, and a support ticket tracking system
• Help clients achieve success using the Absorb platform

Technical Support Specialist

Project Manager

• Own the end-to-end software implementation process for new clients, averaging 8 weeks, through phone, email, and virtual meetings
• Gather and document requirements, confirm project scope, and develop achievable timelines and program goals with clients
• Act as client partner and liaison for cross-departmental collaboration and resource management
• Support and implement additional products and integrations, including RESTful API and CRM/HRM integrations
• Provide in-depth LMS training, including best practices and workflows customized to client needs
• Manage a portfolio of projects while maintaining quality and coordinating multiple projects simultaneously
• Serve as the main client point of contact, project manager, guide, and educator during Absorb LMS rollouts

Billing Operations and Collections Analyst – Temp Contract

Technical Support Specialist

Implementation Project Manager