Technical Support Specialist

Absorb Software

. Provide high-quality technical and best-in-class support for Absorb platform clients .

Posted 9/15/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing high-quality technical support for clients using the Absorb platform, with strong communication skills to effectively resolve issues and manage customer expectations. Proficient in troubleshooting, technical documentation, and utilizing support tools to enhance client success.

Highest-signal resume keywords

Technical Support ExperienceSaaS Environment KnowledgeZendesk ProficiencyExcellent Communication SkillsTechnical Documentation Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingCore Web Components UnderstandingLMS/E-Learning ExperienceTime Management

Soft Skills

Attention to DetailActive ListeningClient Advocacy

Tools & Technologies

ZendeskMSSQLJiraConfluence

Industry Keywords

Technical Support PositionClient Facing RolesRemote Teams Experience

About the role

Key responsibilities & impact

Provide high-quality technical and best-in-class support for Absorb platform clients
Resolve issues through phone, chat, and email in a fast-paced environment
Engage clients, provide clear internal and client-facing communications, conduct investigations, and aid in quick resolution
Troubleshoot and perform in-depth investigations to determine root causes of client or feature issues
Determine next steps and deliver solutions based on client needs and concerns
Manage customer expectations regarding estimated response times
Research and document customer technical issues
Advocate for clients while representing the company clearly and professionally as issue statuses change and resolutions are confirmed
Support clients worldwide using phone, chat, desktop sharing, and a support ticket tracking system
Help clients achieve success using the Absorb platform

Requirements

What you’ll need

3+ years’ experience in a technical support position, ideally in a SaaS environment, OR in client facing roles (customer service, food and beverage, airlines, etc)
Basic understanding of core web components
Exceptional attention to detail
Proven time-management capabilities
Excellent written and verbal communication and active listening skills
Ability to grasp technical concepts and explain them in simple terms
Previous LMS/E-Learning experience preferred
Technical documentation experience preferred
Zendesk, MSSQL, Jira, and Confluence experience preferred
Previous experience working with remote teams preferred
Fluency in other languages is a bonus but not required
Must be able to show proof of legal eligibility to work in the country applied to without sponsorship
Successful candidates are subject to pre-employment background screening, including a criminal record check

Benefits

Comp & perks

Fully remote-first work with flexible work arrangements
Comprehensive Health and Wellness Benefits including retirement savings programs
Eligibility for two different bonus plans
Generous time off
Comprehensive medical and dental benefits based on your country of location
New Hire Equipment Allowance
Monthly Flex Allowance
Endless opportunity for career growth and internal mobility
Employee driven DE&I programs