Junior Telecom Support Analyst

ABT Atividades

. Analyze Call Flow, call routing, and voice signaling to identify failure points and unexpected behavior .

Posted 10/7/2026full-timeSão Paulo • BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in VoIP technologies and SIP protocol, with strong analytical skills for troubleshooting call flow issues and generating reports. Proficient in client interaction and technical communication, ensuring effective support during testing and incident resolution.

Highest-signal resume keywords

VoIP KnowledgeSIP Protocol ExpertiseCall Flow AnalysisTechnical English ProficiencyOracle SBC Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call TroubleshootingSignaling Failure AnalysisCDR InvestigationIncident MonitoringReport Generation

Soft Skills

Strong Communication SkillsClient Interaction

Tools & Technologies

SaaS EnvironmentOracle SBC

Industry Keywords

Call RoutingVoice SignalingNo-Media Call ScenariosSIP Error CodesNetwork Connectivity

Tech Stack

Tools & technologies

OracleVoIP

About the role

Key responsibilities & impact

Analyze Call Flow, call routing, and voice signaling to identify failure points and unexpected behavior
Perform call troubleshooting, including no-media (no-audio) call scenarios, signaling failures, and SIP error codes such as 500
Investigate incidents and identify the likely root cause using Call Flow information, signaling, CDRs, and other available evidence
Analyze call flows to distinguish issues related to the carrier from problems in the SBC or internal environment
Generate volume reports and other information required for incident monitoring and investigation
Support the configuration of customized reports in the SaaS environment according to client or operational needs
Accompany clients during testing and troubleshooting sessions, providing guidance on the required procedures

Requirements

What you’ll need

Knowledge of VoIP and the SIP protocol
Knowledge of networks and connectivity
Strong communication skills for interacting with clients and technical teams
Technical English proficiency, particularly for reading and interpreting documentation
Basic Spanish proficiency
Experience with Oracle SBC is a plus
Position also open to applicants with disabilities

Benefits

Comp & perks

Notredame health insurance with copayments
Meal voucher: R$30.00 per business day
Unimed life insurance
Transportation allowance
Hybrid work model