Community Outreach Worker

Acacia Network

. Conduct targeted outreach in neighborhoods with high levels of unmet need, including public spaces, encampments, transit hubs, and shelters .

Posted 9/15/2026full-timeBronx • New York • United StatesJunior💰 $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in outreach and case management within underserved communities, utilizing trauma-informed and culturally responsive approaches. Proficient in facilitating access to health and social services while maintaining client confidentiality and compliance with HIPAA regulations.

Highest-signal resume keywords

Outreach ExperienceCase ManagementTrauma-Informed PracticesBilingual (Spanish/English)Data Entry Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Behavioral Health ScreeningsSubstance Use AssessmentsService NavigationAppointment SchedulingDocumentation Skills

Soft Skills

Rapport BuildingCommunication SkillsCollaborationEmpathyProblem-Solving

Tools & Technologies

SmartphonesTabletsLaptopsMobile Outreach Vehicle

Certifications & Qualifications

High School Diploma or GEDValid NYS Driver’s License

Industry Keywords

Harm Reduction PrinciplesHealth DisparitiesSocial Determinants of HealthClient ConfidentialityQuality Assurance

About the role

Key responsibilities & impact

Conduct targeted outreach in neighborhoods with high levels of unmet need, including public spaces, encampments, transit hubs, and shelters
Build rapport with individuals facing housing instability or health disparities using trauma-informed, culturally responsive, and non-judgmental approaches
Provide information on organizational and community-partner services and resources
Participate in community events and health promotion activities
Conduct screenings and assessments related to behavioral health, substance use, HIV/HCV risk, social determinants of health, and programmatic requirements
Assist clients in accessing telehealth and virtual health services
Facilitate referrals and warm hand-offs to health care, mental health, recovery, and housing services
Assist with service navigation, appointment scheduling, follow-up coordination, and documentation
Accompany and safely transport clients to detoxification programs, medical appointments, residential treatment, and other essential services
Operate and maintain the mobile outreach vehicle, including safety checks, maintenance coordination, and logs
Set up and break down outreach stations, supplies, and mobile service equipment
Ensure the mobile unit is stocked with materials, outreach supplies, and patient resources
Collect, document, and report outreach activities, screenings, referrals, linkages, follow-up outcomes, and program data
Collaborate with internal departments, external partners, peer navigators, and clinical staff to coordinate care
Maintain client confidentiality, HIPAA compliance, and data security
Support quality assurance, performance improvement, program evaluation, and reporting
Participate in team meetings, training, and supervision
Communicate field observations, emerging client needs, and program improvements to supervisors
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED required
Associate degree preferred
A Valid NYS Driver’s License with a clean driving record is required
1+ years of experience in outreach, case management, peer support, or human services preferred
Familiarity with underserved communities, harm reduction principles, and trauma-informed practices (training will be provided)
Comfortable engaging individuals outdoors and in mobile settings under varying environmental conditions
Ability to use smartphones, tablets, or laptops for data entry and communication
Bilingual (Spanish/English) preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Generous paid time off, including vacation days and paid holidays
Employee well-being support
Equal Opportunity Employer