Acacia Network

General

• Conduct targeted outreach in neighborhoods with high levels of unmet need, including public spaces, encampments, transit hubs, and shelters
• Build rapport with individuals facing housing instability or health disparities using trauma-informed, culturally responsive, and non-judgmental approaches
• Provide information on organizational and community-partner services and resources
• Participate in community events and health promotion activities
• Conduct screenings and assessments related to behavioral health, substance use, HIV/HCV risk, social determinants of health, and programmatic requirements
• Assist clients in accessing telehealth and virtual health services
• Facilitate referrals and warm hand-offs to health care, mental health, recovery, and housing services
• Assist with service navigation, appointment scheduling, follow-up coordination, and documentation
• Accompany and safely transport clients to detoxification programs, medical appointments, residential treatment, and other essential services
• Operate and maintain the mobile outreach vehicle, including safety checks, maintenance coordination, and logs
• Set up and break down outreach stations, supplies, and mobile service equipment
• Ensure the mobile unit is stocked with materials, outreach supplies, and patient resources
• Collect, document, and report outreach activities, screenings, referrals, linkages, follow-up outcomes, and program data
• Collaborate with internal departments, external partners, peer navigators, and clinical staff to coordinate care
• Maintain client confidentiality, HIPAA compliance, and data security
• Support quality assurance, performance improvement, program evaluation, and reporting
• Participate in team meetings, training, and supervision
• Communicate field observations, emerging client needs, and program improvements to supervisors
• Perform other duties as assigned

Community Outreach Worker