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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills while managing care packages and rotas, ensuring compliance with CQC requirements. Capable of building relationships and handling complex requests with empathy and organization.
Highest-signal resume keywords
Customer Service ExperienceRelationship BuildingOrganizational SkillsEmpathyWorkload Prioritization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Good Relationship Building SkillsAbility to Handle Difficult ConversationsEmpathetic ApproachOrganization SkillsAbility to Prioritize Heavy Workload
Industry Keywords
Care PackagesCQC ComplianceHealthcare WorkersClient ManagementShift Management
About the role
Key responsibilities & impact- Manage a caseload of care packages
- Deliver customer service to clients and healthcare workers
- Manage rotas to ensure shifts are filled
- Act as the initial point of contact for clients’ families and healthcare workers
- Fulfil routine and complex requests
- Plan rotas and book healthcare workers for shifts based on availability
- Select and maintain the best healthcare workers for clients’ needs
- Work with clinical teams to ensure administration complies with CQC requirements
Requirements
What you’ll need- Previous experience in a customer focused role
- Good relationship building skills
- Ability to handle difficult conversations
- Empathetic approach
- Organisation skills
- Ability to prioritise a heavy workload
Benefits
Comp & perks- Employer pension contributions
- Life assurance
- Healthcare benefits
- 25 days’ annual leave plus Bank Holidays
- Optional private medical insurance
- Critical illness cover
- Dental insurance
- Healthcare cash plan
- Holiday buy and sell
- Gym scheme
- Car scheme
- Bike scheme
- Technology voucher scheme
- Season ticket travel loans
- 24/7 wellbeing support for you and your immediate family
- Employee Assistance Programme
- Digital wellbeing app and wellbeing resources
- Discounted neurodevelopmental assessments for you and your loved ones
- Instant discounts on shopping, travel, entertainment, dining, lifestyle and more
- Fully funded professional qualifications through apprenticeship programmes
- Mentoring and coaching
- Leadership development programmes
- Online learning and development opportunities
- Long Service awards
- Exceptional performance and peer-to-peer recognition
- Two paid volunteering days each year