Acacium Group

Team Leader

• Lead, motivate and support a team to achieve service targets and performance objectives
• Monitor team performance through regular feedback, 1:1 meetings and performance reviews
• Manage team resources and workloads to maintain service levels and response times
• Support recruitment, onboarding, training and ongoing development of team members
• Resolve complaints and escalated queries professionally and promptly
• Conduct quality and competency checks across calls, emails and service processes
• Analyse performance trends and implement continuous improvement initiatives
• Collaborate with internal stakeholders
• Provide regular reports on team performance and service delivery

Patient Support Team Leader

Software Engineer

• Develop and enhance applications, contributing to new features and improvements under the guidance of senior developers
• Investigate, troubleshoot and resolve bugs
• Support the ongoing maintenance of existing systems
• Work closely with developers and stakeholders
• Participate in team meetings, stand-ups and code reviews
• Support internal users by resolving issues efficiently and providing professional, customer-focused service
• Maintain clear technical documentation recording application changes, fixes and support activities

Junior Developer

Solutions Engineer

• Partner with operational teams to understand business challenges
• Prototype AI solutions and iterate with end users
• Deliver high levels of adoption and business impact
• Design, build and deploy secure, scalable AI solutions
• Align solutions with enterprise architecture, engineering standards and responsible AI principles
• Translate operational requirements into practical AI-enabled solutions
• Improve workflows, productivity and user experience across the organisation
• Ensure AI solutions are fully tested, documented and production-ready
• Provide effective handovers and knowledge transfer
• Collaborate with architects, analysts, engineers and business stakeholders
• Continuously improve AI delivery and share best practice
• Identify opportunities to enhance the Group’s AI capability

Patient Support Team Leader

Junior Developer

AI Solutions Engineering Lead