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Customer Service Advisor
Acacium Group. Serve as the first point of contact for patients enquiring about ADHD and Autism assessments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organisational skills and excellent communication abilities to effectively manage patient inquiries and coordinate appointments in a fast-paced environment. Ensures a high level of attention to detail while delivering outstanding customer service and supporting families accessing neurodevelopmental services.
Highest-signal resume keywords
Organisational SkillsCustomer Service ExperienceCommunication SkillsAttention To DetailStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent CommunicationStrong Organisational Skills
Industry Keywords
ADHD AssessmentsAutism AssessmentsNeurodevelopmental ServicesPatient ExperienceAppointment Coordination
About the role
Key responsibilities & impact- Serve as the first point of contact for patients enquiring about ADHD and Autism assessments
- Conduct screening calls
- Support patients through the booking process
- Coordinate appointments
- Liaise with clinicians and internal teams
- Maintain accurate records
- Deliver excellent customer service and an outstanding patient experience
- Support individuals and families accessing neurodevelopmental services from initial enquiry through to assessment booking
Requirements
What you’ll need- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- High attention to detail
- Experience in a customer service driven environment
Benefits
Comp & perks- Employer pension contributions
- Life assurance
- Healthcare benefits
- 25 days’ annual leave plus Bank Holidays
- Holiday entitlement increasing with length of service
- Optional private medical insurance
- Critical illness cover
- Dental insurance
- Healthcare cash plan
- Holiday buy and sell
- Gym scheme
- Car scheme
- Bike scheme
- Technology voucher scheme
- Season ticket travel loans
- 24/7 wellbeing support for you and your immediate family
- Employee Assistance Programme
- Digital wellbeing app and wellbeing resources
- Discounted neurodevelopmental assessments for you and your loved ones
- Instant discounts on shopping, travel, entertainment, dining and lifestyle purchases
- Fully funded professional qualifications through apprenticeship programmes
- Mentoring and coaching
- Leadership development programmes
- Online learning and development opportunities
- Career development across the global organisation
- Long Service awards
- Exceptional performance and peer-to-peer recognition
- Two paid volunteering days each year
- Flexible working options and reasonable adjustments wherever possible