Customer Service Agent

Acacium Group

. Coordinate healthcare staffing bookings, matching workers to client requirements and ensuring accurate shift management .

Posted 10/8/2026full-timeBristol • United KingdomMid-LevelSenior💰 £24,785 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and relationship-building capabilities while effectively managing healthcare staffing bookings and ensuring compliance. Proficient in collaborating across teams to drive service improvement and achieve key performance indicators.

Highest-signal resume keywords

Customer Service ExcellenceRelationship BuildingOrganisational SkillsProactive CollaborationAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent Customer ServiceStrong Organisational SkillsProactive Approach

Industry Keywords

Healthcare StaffingService DeliveryKPI AchievementFast-Paced EnvironmentDigital Tools Promotion

About the role

Key responsibilities & impact

Coordinate healthcare staffing bookings, matching workers to client requirements and ensuring accurate shift management
Build relationships with healthcare professionals and clients
Deliver excellent customer service and resolve queries efficiently
Collaborate with internal teams to support service delivery, compliance, and resolution of incidents and issues
Drive service improvement and business growth through feedback and promotion of digital tools
Achieve team KPIs

Requirements

What you’ll need

Excellent customer service and relationship-building skills
Experience working in a fast-paced environment, managing multiple priorities and deadlines
High attention to detail and strong organisational skills
A proactive approach with the ability to work collaboratively across teams

Benefits

Comp & perks

Employer pension contributions
Life assurance
Healthcare benefits
25 days' annual leave plus Bank Holidays
Holiday entitlement increasing with length of service
Optional private medical insurance
Critical illness cover
Dental insurance
Healthcare cash plan
Holiday buy and sell
Gym scheme
Car scheme
Bike scheme
Technology voucher scheme
Season ticket travel loans
24/7 wellbeing support for you and your immediate family
Employee Assistance Programme
Digital wellbeing app and wellbeing resources
Discounted neurodevelopmental assessments for you and your loved ones
Instant discounts on shopping, travel, entertainment, dining, lifestyle and more
Fully funded professional qualifications through apprenticeship programmes
Mentoring and coaching
Leadership development programmes
Online learning and development opportunities
Career development across the global organisation
Long Service awards
Exceptional performance and peer-to-peer recognition
Two paid volunteering days each year
Flexible working options and reasonable adjustments wherever possible