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Patient Coordinator
Acacium Group. Contact patients following receipt of their referral, promoting the Diabetes Remission Programme .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer care and patient support, with a focus on effective communication and problem-solving. Capable of managing patient journeys and coordinating bookings to ensure a positive experience.
Highest-signal resume keywords
Customer Care ExperienceEffective Communication SkillsProblem-Solving AbilitiesPatient Support CoordinationTriage and Assessment Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Positive MindsetSolutions Oriented Approach
Industry Keywords
Diabetes Remission ProgrammeLifestyle AssessmentsBooking CoordinationInbound Queries ManagementWaiting List Management
About the role
Key responsibilities & impact- Contact patients following receipt of their referral, promoting the Diabetes Remission Programme
- Provide guidance, support, and resources with a high standard of customer service
- Complete initial lifestyle assessments during booking calls
- Triage patients for further coaching support where appropriate
- Independently manage and monitor waiting lists in line with available sessions
- Handle multiple inbound queries
- Register service users onto the programme
- Support patients throughout their journey
- Coordinate and manage bookings for one-to-one and group sessions
- Ensure a smooth and positive patient experience
Requirements
What you’ll need- Previous experience within customer care, ideally in a call centre, complaints or hospitality environment
- Ability to deal with challenging situations with customers and provide effective solutions
- Excellent written and verbal communication skills
- Positive, solutions orientated mindset and approach to work
Benefits
Comp & perks- Pensions scheme
- Free mortgage broker service
- Life assurance
- Employee Assistance Programme
- Digital Health & Wellbeing App
- Mental, Social, Physical & Financial Workshops
- Long Service awards
- Exceptional performance awards
- Increasing holiday allowance
- Shopping, lifestyle & cinema discounts
- Flexible working options where possible
- Reasonable adjustments where possible