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Patient Coordinator
Acacium Group. Act as the first point of contact for patients enquiring about ADHD and Autism assessments .
About the role
Key responsibilities & impact- Act as the first point of contact for patients enquiring about ADHD and Autism assessments
- Conduct screening calls
- Support patients through the booking process
- Coordinate appointments
- Liaise with clinicians and internal teams
- Maintain accurate records
- Deliver excellent customer service and an outstanding patient experience
- Guide individuals and families from initial enquiry through to assessment booking
Requirements
What you’ll need- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication and stakeholder management skills
- High attention to detail
- Experience in a customer service driven environment
Benefits
Comp & perks- Employer pension contributions
- Life assurance
- Healthcare benefits
- 25 days’ annual leave plus Bank Holidays
- Optional private medical insurance
- Critical illness cover
- Dental insurance
- Healthcare cash plan
- Holiday buy and sell
- Gym scheme
- Car scheme
- Bike scheme
- Technology voucher scheme
- Season ticket travel loans
- 24/7 wellbeing support for you and your immediate family
- Employee Assistance Programme
- Digital wellbeing app and wellbeing resources
- Discounted neurodevelopmental assessments for you and your loved ones
- Instant discounts on shopping, travel, entertainment, dining and lifestyle
- Fully funded professional qualifications through apprenticeship programmes
- Mentoring and coaching
- Leadership development programmes
- Online learning and development opportunities
- Long Service awards
- Exceptional performance and peer-to-peer recognition
- Two paid volunteering days each year
- Flexible working options and reasonable adjustments wherever possible