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Patient Referral Coordinator
Acacium Group. Act as the first point of contact for patients and parents .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient coordination and administration, ensuring effective scheduling, referral processing, and management of patient journeys while maintaining high standards of communication and empathy.
Highest-signal resume keywords
Patient CoordinationHealthcare AdministrationAppointment SchedulingCommunication SkillsOrganisational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Referral ProcessingPatient Pathway AllocationAppointment ManagementData EntryQuery Handling
Soft Skills
EmpathyAttention to DetailProactive ApproachProblem-SolvingCustomer Service
Industry Keywords
Patient JourneyHealthcareCustomer-Facing RolePatient-Facing RoleService Guidelines
About the role
Key responsibilities & impact- Act as the first point of contact for patients and parents
- Respond to enquiries professionally and empathetically
- Manage and monitor patient waiting lists
- Schedule appointments effectively and within service guidelines
- Process referrals accurately
- Allocate patients to the appropriate clinical pathway
- Handle a high volume of inbound telephone and email queries
- Coordinate patient appointments and one-to-one sessions
- Ensure a seamless experience throughout the patient journey
- Work closely with patients, families, clinicians and colleagues to coordinate patient journeys
Requirements
What you’ll need- Previous experience in a customer-facing, patient-facing or healthcare administration role
- Excellent communication skills with the ability to provide support and reassurance in sensitive situations
- Strong organisational skills with the ability to manage multiple tasks and priorities effectively
- Positive, proactive and solutions-focused approach
- Excellent attention to detail
Benefits
Comp & perks- Employer pension contributions
- Life assurance
- Healthcare benefits
- 25 days' annual leave plus Bank Holidays
- Holiday entitlement increasing with length of service
- Optional private medical insurance
- Critical illness cover
- Dental insurance
- Healthcare cash plan
- Holiday buy and sell
- Gym scheme
- Car scheme
- Bike scheme
- Technology voucher scheme
- Season ticket travel loans
- 24/7 wellbeing support for you and your immediate family
- Employee Assistance Programme
- Digital wellbeing app and wellbeing resources
- Discounted neurodevelopmental assessments for you and your loved ones
- Instant discounts on shopping, travel, entertainment, dining, lifestyle and more
- Fully funded professional qualifications through apprenticeship programmes
- Mentoring and coaching
- Leadership development programmes
- Online learning and development opportunities
- Career development across the global organisation
- Long Service awards
- Exceptional performance and peer-to-peer recognition
- Two paid volunteering days each year