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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and relationship-building capabilities while effectively managing healthcare staffing bookings and ensuring compliance. Proficient in coordinating multiple priorities and collaborating with internal teams to drive service improvement.
Highest-signal resume keywords
Customer Service ExcellenceRelationship BuildingShift ManagementOrganisational SkillsCollaboration Across Teams
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention to DetailProactive ApproachAbility to Manage Multiple PrioritiesStrong Organisational Skills
Tools & Technologies
Digital Tools
Industry Keywords
Healthcare StaffingService DeliveryComplianceIncident ResolutionBusiness Growth
About the role
Key responsibilities & impact- Coordinate healthcare staffing bookings
- Match healthcare workers to client requirements
- Ensure accurate shift management
- Build relationships with healthcare professionals and clients
- Deliver excellent customer service
- Resolve queries efficiently
- Collaborate with internal teams to support service delivery and compliance
- Support effective resolution of incidents and issues
- Drive service improvement and business growth through feedback
- Promote digital tools
- Achieve team KPIs
Requirements
What you’ll need- Excellent customer service and relationship-building skills
- Experience working in a fast-paced environment
- Ability to manage multiple priorities and deadlines
- High attention to detail
- Strong organisational skills
- Proactive approach
- Ability to work collaboratively across teams
- Availability for shift patterns between Monday–Sunday, 07:00–22:00
Benefits
Comp & perks- Company-funded employer pension contributions
- Life assurance
- Healthcare benefits
- 25 days' annual leave plus Bank Holidays
- Holiday entitlement increasing with length of service
- Optional private medical insurance
- Critical illness cover
- Dental insurance
- Healthcare cash plan
- Holiday buy and sell
- Gym scheme
- Car scheme
- Bike scheme
- Technology voucher scheme
- Season ticket travel loans
- 24/7 wellbeing support for you and your immediate family
- Employee Assistance Programme
- Digital wellbeing app and wellbeing resources
- Discounted neurodevelopmental assessments for you and your loved ones
- Instant discounts on shopping, travel, entertainment, dining and lifestyle
- Fully funded professional qualifications through apprenticeship programmes
- Mentoring and coaching
- Leadership development programmes
- Online learning and development opportunities
- Career development across the global organisation
- Long Service awards
- Exceptional performance and peer-to-peer recognition
- Two paid volunteering days each year
- Flexible working options and reasonable adjustments wherever possible