Family Support Educator

Acadia Pharmaceuticals Inc.

. Provide expert field-based patient education and support throughout the Rett treatment journey .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $124,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient education and support within the pharmaceutical industry, with a strong focus on rare diseases and advocacy. Proficient in cross-functional collaboration and leadership, ensuring compliance with regulations while delivering exceptional patient-centric care.

Highest-signal resume keywords

Patient Education ExperienceCross-Functional CollaborationLeadership ExperienceBilingual Proficiency in English and SpanishUnderstanding of HIPAA Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Support ServicesAccount ManagementMicrosoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft PowerPointDisease-State EducationTherapy-Management StrategiesPatient Assistance ProgramsEmotional Intelligence

Soft Skills

Empathetic Listening SkillsExceptional Organizational SkillsTime Management SkillsStrong Written CommunicationStrong Verbal Communication

Certifications & Qualifications

Bachelor’s Degree in Life SciencesRNMSNMBA

Industry Keywords

Pharmaceutical IndustryPatient AccessNational AccountsSpecialty PharmacyRare DiseaseProduct LaunchAdvocacyMedicaidMedicareField Environment in Healthcare

About the role

Key responsibilities & impact

Provide expert field-based patient education and support throughout the Rett treatment journey
Serve as a dedicated point of contact for Rett families’ on-label clinical education questions about disease state and product education
Engage caregivers, families, healthcare professionals, and local communities through in-person, telephonic, and virtual interactions
Determine individual patient and caregiver needs and provide appropriate education and resources throughout the patient journey
Collaborate with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other cross-functional partners across the assigned territory
Provide internal insights to develop tools, resources, disease-state education, and therapy-management strategies
Maintain expert knowledge of disease state, product, and Acadia Customer Support Programs
Moderate, lead, and present caregiver speaker programs as needed
Attend community events within the assigned territory
Provide reactive in-service education to physician offices about the FSE role and patient support resources
Identify and execute leadership opportunities within the FSE team and with cross-functional partners
Mentor and support development of new FSE team members and interested cross-functional colleagues
Identify training and development opportunities related to Patient Support Services and the broader organization
Ensure all internal and external actions comply with laws, regulations, policies, and Acadia values

Requirements

What you’ll need

Bachelor’s degree, with an emphasis in life sciences preferred; RN, MSN, MBA is a plus
Family Support Educator: 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy
Family Support Educator: at least 2 years of Patient Support, Education or Leadership experience
Senior Family Support Educator: 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy
Senior Family Support Educator: at least 4 years of Patient Support, Education or Leadership experience
Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred
Bilingual proficiency in English and Spanish strongly preferred
Experienced in patient/caregiver education required
Account Management experience preferred
Advocacy experience preferred
Strong background and understanding of field environment in healthcare industry
Track record of increased responsibilities
Strong history of successful cross functional collaboration
Demonstrated success in leading without authority
Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs strongly preferred
Patient-centric mentality with emotional intelligence and empathy
Empathetic listening skills
Exceptional organizational and time management skills
Understanding of HIPAA rules and regulations related to patient privacy
Strong written and verbal communication and presentation skills
Excellent computer skills, including Microsoft Outlook, Excel, Word, and PowerPoint
Ability to manage expenses within allocated budgets
Adaptable and open to an environment of change
Ability to travel up to 70%, depending on territory
Ability to meet additional local, state, and federal vaccination requirements for in-person field activities and events
Ability to travel independently overnight and/or work after hours as required by travel schedules or business needs
Equivalent combination of relevant education and applicable job experience may be considered

Benefits

Comp & perks

Competitive base, bonus, new hire and ongoing equity packages
Medical, dental, and vision insurance
Employer-paid life, disability, business travel and EAP coverage
401(k) Plan with a fully vested company match 1:1 up to 5%
Employee Stock Purchase Plan with a 2-year purchase price lock-in
15+ vacation days
13 -15 paid holidays, including office closure between December 24th and January 1st
10 days of paid sick time
Paid parental leave benefit
Tuition assistance
Discretionary bonus and equity awards based on individual and organizational performance