Family Support Educator

Acadia Pharmaceuticals Inc.

. Provide expert field-based patient education and support throughout the Rett treatment journey .

Posted 10/6/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $124,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient education and support, particularly in the context of rare diseases and pharmaceutical products. Possesses strong communication, organizational, and leadership skills to effectively engage with patients, caregivers, and healthcare professionals.

Highest-signal resume keywords

Patient Support ExperiencePharmaceutical Industry KnowledgeCross-Functional CollaborationLeadership in Patient EngagementUnderstanding of HIPAA Regulations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient EducationDisease State KnowledgeProduct Launch ExpertisePatient Assistance ProgramsMicrosoft Office SuiteTime ManagementOrganizational SkillsPresentation SkillsField Environment UnderstandingBudget Management

Soft Skills

Empathetic ListeningEmotional IntelligenceInterpersonal SkillsAdaptabilityCommunication Skills

Certifications & Qualifications

Bachelor’s Degree in Life SciencesRNMSNMBA

Industry Keywords

Rett SyndromePatient EngagementRare DiseaseAdvocacyMedicaidMedicarePatient-Centric ApproachFamily Support EducatorSpecialty PharmacyNational Accounts

About the role

Key responsibilities & impact

Provide expert field-based patient education and support throughout the Rett treatment journey
Serve as a dedicated contact for Rett families’ on-label clinical education questions about disease state and product education
Engage caregivers, families, healthcare professionals when appropriate, and local communities
Help patients successfully start and stay on therapy
Provide disease state, product, and ongoing therapy management education in consumer-friendly language
Engage patients and caregivers in person, by telephone, and virtually before, during, and after therapy initiation
Determine individual patient and caregiver needs and provide appropriate education and resources throughout the patient journey
Support the assigned territory and collaborate with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other internal partners
Communicate educational opportunities with cross-functional partners
Provide expert insights to internal stakeholders to develop tools, resources, disease-state education, and therapy-management strategies
Maintain expert knowledge of disease state, product, and Acadia Customer Support Programs, including Hub-related and Patient Assistance Programs and ambassador speaker programs
Moderate, lead, and present caregiver speaker programs as needed
Attend community events within the assigned territory
Provide reactive in-service education to physician offices about the Family Support Educator role and patient-support resources
Foster dialogue between caregivers and healthcare providers
Identify and execute leadership opportunities within the Family Support Educator team and cross-functional partnerships
Provide mentorship and development opportunities for new Family Support Educators and interested cross-functional colleagues
Identify training and development opportunities related to Patient Support Services and the broader organization
Ensure all actions comply with laws, regulations, policies, and Acadia values

Requirements

What you’ll need

Bachelor’s degree, with an emphasis in life sciences preferred; RN, MSN, MBA is a plus
Family Support Educator: 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy
At least 2 years of Patient Support, Education or Leadership experience
Senior Family Support Educator: 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, Specialty Pharmacy
Senior level: extensive experience and technical expertise associated with Patient Engagement
Senior level: at least 4 years of Patient Support, Education or Leadership experience
Rare Disease experience strongly preferred
Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred
Strong background and understanding of field environment in healthcare industry
Track record of increased responsibilities
Strong history of successful cross-functional collaboration
Demonstrated success in leading without authority
Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs strongly preferred
Exemplary interpersonal skills
Patient-centric mentality with emotional intelligence and empathy
Empathetic listening skills
Exceptional organizational and time management skills
Understanding of HIPAA rules and regulations related to patient privacy
Strong written and verbal communication and presentation skills
Excellent computer skills, including Microsoft Outlook, Excel, Word and PowerPoint
Ability to manage expenses within allocated budgets
Adaptability and openness to change
Ability to learn quickly, work flexibly and independently, and adjust as needed
Ability to travel up to 70%, depending on territory
Ability to meet additional local, state, and federal vaccination requirements for in-person field activities and events
Ability to travel independently overnight and/or work after hours as required by travel schedules or business needs
Equivalent combination of relevant education and applicable job experience may be considered

Benefits

Comp & perks

Discretionary bonus
Equity awards
Competitive base, bonus, new hire and ongoing equity packages
Medical, dental, and vision insurance
Employer-paid life, disability, business travel and EAP coverage
401(k) Plan with a fully vested company match 1:1 up to 5%
Employee Stock Purchase Plan with a 2-year purchase price lock-in
15+ vacation days
13–15 paid holidays, including office closure between December 24th and January 1st
10 days of paid sick time
Paid parental leave benefit
Tuition assistance
Remote work arrangement
Flexible independent work from remote locations
Reasonable accommodations throughout the interview process