Family Support Educator

Acadia Pharmaceuticals Inc.

. Provide expert field-based patient education and support throughout the treatment journey for the Rett community .

Posted 10/7/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $124,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient education and support, particularly within the Rett community, while effectively collaborating with cross-functional teams. Proficient in managing patient needs, providing resources, and ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Patient Education ExperiencePharmaceutical Industry KnowledgeBilingual Proficiency in English and SpanishUnderstanding of HIPAA RegulationsLeadership and Mentoring Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SupportDisease State EducationProduct EducationTherapy ManagementAccount ManagementMicrosoft Office SuitePresentation SkillsHealthcare CompliancePatient Assistance ProgramsRare Disease Expertise

Soft Skills

Strong Communication SkillsCollaborationMentoringProblem-SolvingInterpersonal Skills

Certifications & Qualifications

Bachelor’s Degree in Life SciencesRNMSNMBA

Industry Keywords

Rett SyndromePatient AccessNational AccountsSpecialty PharmacyAdvocacyMedicaidMedicareField-Based EducationCommunity EngagementFamily Support Educator

About the role

Key responsibilities & impact

Provide expert field-based patient education and support throughout the treatment journey for the Rett community
Serve as a dedicated point of contact for Rett families’ on-label clinical education-related questions about disease state and product education
Provide disease state, product, and ongoing therapy management education in consumer-friendly language through in-person, telephone, and virtual interactions
Determine individual patient and caregiver needs and provide appropriate education and resources throughout the patient journey
Collaborate with Marketing, Sales, Patient Access, Medical Affairs, Advocacy, and other internal cross-functional partners across the assigned territory
Provide insights to internal stakeholders to develop tools and resources addressing educational gaps and therapy management strategies
Maintain expert knowledge of Acadia Customer Support Programs, including Hub-related programs, Patient Assistance Programs, and ambassador speaker programs
Moderate, lead, and present caregiver speaker programs as needed
Attend community events within the assigned territory
Provide reactive in-service education to physician offices about the Family Support Educator role and patient support resources
Identify and execute leadership opportunities within the Family Support Educator team and with cross-functional partners
Mentor and support development of new Family Support Educator team members and interested cross-functional colleagues
Identify training and development opportunities related to Patient Support Services and the broader organization
Ensure all actions comply with applicable laws, regulations, policies, and Acadia values

Requirements

What you’ll need

Bachelor’s degree, with an emphasis in life sciences preferred; RN, MSN, MBA is a plus
Family Support Educator: 5+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy
Family Support Educator: At least 2 years of Patient Support, Education, or Leadership experience
Senior Family Support Educator: 7+ years of relevant experience in Pharmaceutical Industry, Patient Access, National Accounts, or Specialty Pharmacy
Senior Family Support Educator: At least 4 years of Patient Support, Education, or Leadership experience
Equivalent combination of relevant education and applicable job experience may be considered
Rare Disease, Product Launch, Advocacy, Medicaid, and Medicare expertise strongly preferred
Bilingual proficiency in English and Spanish strongly preferred
Experience in patient/caregiver education required
Account Management experience preferred
Advocacy experience preferred
Strong background and understanding of the healthcare industry field environment
Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs strongly preferred
Understanding of HIPAA rules and regulations related to patient privacy
Strong written and verbal communication and presentation skills
Excellent computer skills, including Microsoft Office, Outlook, Excel, Word, and PowerPoint
Ability to manage expenses within allocated budgets
Ability to travel up to 70%, depending on territory
Must meet all additional local, state, and federal vaccination requirements for in-person field coaching days, customer visits, healthcare provider offices, medical congresses, and local conferences
Ability to travel independently overnight and/or work after hours as required by travel schedules or business needs

Benefits

Comp & perks

Competitive base, bonus, new hire and ongoing equity packages
Medical, dental, and vision insurance
Employer-paid life, disability, business travel and EAP coverage
401(k) Plan with a fully vested company match 1:1 up to 5%
Employee Stock Purchase Plan with a 2-year purchase price lock-in
15+ vacation days
13 -15 paid holidays, including office closure between December 24th and January 1st
10 days of paid sick time
Paid parental leave benefit
Tuition assistance
Remote work arrangement
Eligibility for discretionary bonus and equity awards