Family Support Educator, Bilingual

Acadia Pharmaceuticals Inc.

. Provide expert field-based patient education and support throughout the Rett treatment journey .

Posted 11/11/2026full-timeUnited StatesMid-LevelSenior💰 $124,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient education and support within the healthcare industry, particularly in rare diseases. Proficient in cross-functional collaboration, advocacy, and compliance with healthcare regulations.

Highest-signal resume keywords

Patient EducationRare Disease ExpertiseCross-Functional CollaborationBilingual CommunicationHealthcare Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SupportClinical EducationAccount ManagementAdvocacyMicrosoft Office SuiteHIPAA ComplianceTherapy Management StrategiesCommunity EngagementIn-Service EducationTraining and Development

Soft Skills

Strong Communication SkillsLeadershipMentoringAdaptabilityIndependent Work

Certifications & Qualifications

Bachelor’s DegreeRNMSNMBA

Industry Keywords

HealthcarePharmaceuticalPatient Assistance ProgramsMedicaidMedicareField EnvironmentCaregiver SupportCommunity EventsSpeaker ProgramsPatient Advocacy

About the role

Key responsibilities & impact

Provide expert field-based patient education and support throughout the Rett treatment journey
Serve as a dedicated point of contact for Rett families' on-label clinical education questions about disease state and product education
Engage caregivers, families, healthcare professionals when appropriate, and local communities through in-person, telephone, and virtual interactions
Help patients successfully start and remain on therapy
Determine individual patient and caregiver needs and provide appropriate education and resources throughout the patient journey
Collaborate with internal cross-functional partners including Marketing, Sales, Patient Access, Medical Affairs, and Advocacy across a National coverage area
Provide insights to internal stakeholders to develop tools, resources, disease-state education, and therapy-management strategies
Maintain expert knowledge of disease state, product, and Acadia Customer Support Programs, including Hub-related, Patient Assistance, and ambassador speaker programs
Moderate, lead, and present caregiver speaker programs and attend community events as needed
Provide reactive in-service education to physician offices about the Family Support Educator role and patient support resources
Identify and execute leadership opportunities within the Family Support Educator team and with cross-functional partners
Mentor and support development of new Family Support Educators and cross-functional colleagues
Identify training and development opportunities related to Patient Support Services
Ensure all actions comply with applicable laws, regulations, policies, and Acadia values

Requirements

What you’ll need

Bachelor’s degree, with an emphasis in life sciences preferred; RN, MSN, MBA is a plus
Minimum of 5 years of relevant healthcare or pharmaceutical experience, including at least 2 years in patient support or education
Clinical backgrounds such as hospital nursing, social work, or patient advocacy within rare or neurological disease areas may be considered equivalent
Minimum of 8 years of relevant healthcare or pharmaceutical experience, including at least 5 years in patient support or education, for the Senior Family Support Educator, Bilingual role
Rare Disease, Product Launch, Advocacy, Medicaid and Medicare expertise strongly preferred
Fluent in Spanish, with strong spoken and written communication skills in a professional setting required
Equivalent combination of relevant education and applicable job experience may be considered
Rare Disease experience strongly preferred
Experienced in patient/caregiver education strongly preferred
Account Management experience preferred
Advocacy experience preferred
Strong background and understanding of field environment in healthcare industry
Track record of increased responsibilities
Strong history of successful cross functional collaboration
Demonstrated success in leading without authority
Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs strongly preferred
Understand HIPAA rules and regulations related to patient privacy
Strong written and verbal communications and presentation skills
Excellent computer skills, including Microsoft Office products such as Outlook, Excel, Word and PowerPoint
Ability to manage expenses within allocated budgets
Ability to work independently and adapt to change
Ability to travel up to 70%, depending on assigned National coverage area
Must meet all additional local, state, and federal vaccination requirements for in-person field activities, customer visits, healthcare provider offices, medical congresses, and local conferences

Benefits

Comp & perks

Competitive base, bonus, new hire and ongoing equity packages
Medical, dental, and vision insurance
Employer-paid life, disability, business travel and EAP coverage
401(k) Plan with a fully vested company match 1:1 up to 5%
Employee Stock Purchase Plan with a 2-year purchase price lock-in
15+ vacation days
13 -15 paid holidays, including office closure between December 24th and January 1st
10 days of paid sick time
Paid parental leave benefit
Tuition assistance