Patient Access Manager

Acadia Pharmaceuticals Inc.

. Provide expert field-based access and reimbursement support for on-label Nuplazid access-related questions in the assigned geographic territory .

Posted 10/13/2026full-timeRemote • United StatesMid-LevelSenior💰 $128,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in access and reimbursement strategies, with a strong focus on patient-centric support and collaboration with healthcare providers. Proficient in navigating complex healthcare environments and ensuring compliance with regulations while delivering exceptional service.

Highest-signal resume keywords

Patient Access ManagementAccess And Reimbursement StrategiesCross-Functional CollaborationKnowledge Of MedicareEmotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Pharmaceutical SalesMarket AccessNeurology AccessProduct LaunchPatient Assistance ProgramsPrior Authorization RequirementsHIPAA ComplianceMicrosoft ExcelMicrosoft WordMicrosoft PowerPoint

Soft Skills

Interpersonal SkillsEmpathetic ListeningOrganizational SkillsTime ManagementAdaptability

Tools & Technologies

Microsoft OutlookSpecialty PharmaciesCustomer Support Programs

Industry Keywords

Healthcare ProvidersPayersHUB ResourcesPatient Access ProcessAccess IssuesReimbursement Requirements

About the role

Key responsibilities & impact

Provide expert field-based access and reimbursement support for on-label Nuplazid access-related questions in the assigned geographic territory
Serve as a dedicated point of contact and liaison among healthcare providers, specialty pharmacies, payers, patients, and HUB resources
Prevent and address access and reimbursement issues through education and problem-solving
Educate healthcare providers and patients on navigating the patient access process
Build and maintain Nuplazid access-related knowledge with assigned HCP account support staff
Coordinate with Acadia customer support services, specialty pharmacies, and other field teams
Escalate local payer issues to national account managers
Simplify complex access and reimbursement issues and improve the customer experience
Educate providers on access and reimbursement requirements, coverage status, payer appeals requirements, processes, and timelines
Serve as the assigned-territory expert on Acadia Customer Support Programs
Provide in-service training to HCP offices on prescription processes, prior authorization requirements, specialty pharmacies, and patient resources
Partner with cross-functional colleagues to address individual HCP needs
Communicate directly with patients and caregivers when appropriate to clarify and navigate access processes
Work independently from remote locations and travel overnight or after hours as needed

Requirements

What you’ll need

Bachelor’s degree required; concentration in life sciences preferred
Patient Access Manager: minimum of 4+ years of relevant experience in pharmaceutical sales, market access, national accounts, or specialty pharmacy
Deep expertise in access and reimbursement strategies
Senior Patient Access Manager: minimum of 7+ years of relevant experience, including at least 2 years in neurology access or leadership roles
Strong knowledge of Medicare and field-based healthcare environments highly preferred
An equivalent combination of education and directly related job experience may be considered
Track record of increased responsibilities
Strong history of successful cross functional collaboration
Demonstrated success in leading without authority
Product Launch experience preferred
Experience working with provider offices, patient assistance programs, or similar pharmaceutical support programs strongly preferred
Patient-centric and service-oriented mindset
Exemplary interpersonal skills
High emotional intelligence and empathy
Empathetic listening skills
Exceptional organizational and time management skills
Understanding of HIPAA rules and regulations related to patient privacy
Strong written and verbal communication and presentation skills
Excellent computer skills, including Microsoft Outlook, Excel, Word, and PowerPoint
Ability to manage expenses within allocated budgets
Adaptability and flexibility in a changing environment
Ability to work independently
Ability to travel up to 60%
Ability to travel independently overnight and/or work after hours as required by travel schedule or business needs

Benefits

Comp & perks

Competitive base, bonus, new hire and ongoing equity packages
Medical, dental, and vision insurance
Employer-paid life, disability, business travel and EAP coverage
401(k) Plan with a fully vested company match 1:1 up to 5%
Employee Stock Purchase Plan with a 2-year purchase price lock-in
15+ vacation days
13 -15 paid holidays, including office closure between December 24th and January 1st
10 days of paid sick time
Paid parental leave benefit
Tuition assistance
Remote work arrangement