Paid Media Operations Manager

Acadia

. Maintain strategic resources, templates, and past media plans for new team members and clients .

Posted 10/8/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in onboarding processes, project management, and training development within a paid media context. Proficient in utilizing tools like Google Suite and Asana to enhance operational efficiency and team collaboration.

Highest-signal resume keywords

Onboarding Lifecycle ManagementProject ManagementTraining DevelopmentPaid Media Account AuditsGoogle Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTraining DevelopmentPaid MediaAccount AuditsWorkflow Documentation

Soft Skills

Excellent Communication SkillsExceptional Organizational SkillsStrong Facilitation SkillsMentorship SkillsAbility to Coordinate Across Teams

Tools & Technologies

Google SuiteAsanaAI Tooling

Industry Keywords

Marketing ServicesAgency ExperiencePaid Media OperationsLearning Enablement

About the role

Key responsibilities & impact

Maintain strategic resources, templates, and past media plans for new team members and clients
Resolve billing, access, and account ownership issues during onboarding
Ensure new accounts are set up in financial tracking before handoff
Run structured account audits for every new client
Document account history, flag structural issues, and identify quick wins
Build and maintain audit frameworks and templates
Review targeting setups, asset organization, and naming conventions
Own onboarding readout templates and run post-onboarding retrospectives
Drive platform certification and surface platform updates, betas, and industry news
Incorporate competitive landscape review into onboarding audits
Own the team member onboarding lifecycle from pre-hire checklists through initial ramp
Run the training and learning-and-development program, including Lunch & Learns and remedial trainings
Communicate onboarding status, timelines, kickoff processes, and ramp-down criteria to Account Management
Coordinate onboarding across Account Management, Ad Ops, HR, and Finance
Maintain the paid media operations hub
Drive adoption of Asana and Google Drive for task tracking and documentation
Keep SOPs and best-practice resources current
Integrate AI tooling into onboarding, audit, and training workflows
Document repeatable workflows for team adoption

Requirements

What you’ll need

Bachelor’s degree in marketing, operations, communications, or a related field (or equivalent hands-on work experience)
5–8 years of relevant experience
Prior agency or marketing services environment preferred
Background in paid media with enough channel fluency to run an account audit and facilitate trainings
Demonstrated experience in project management, training and development, learning enablement, or operations
Excellent verbal and written communication skills
Exceptional organizational skills and process discipline
Proficiency in Google Suite and Asana
Strong facilitation and mentorship skills
Ability to coordinate across teams and levels without direct authority
Ability to stay composed across concurrent workstreams

Benefits

Comp & perks

A work environment that enthusiastically encourages creativity, risk-taking, and growth
Paid holidays
Paid time off
Closed Christmas Eve through New Year’s Day
12 weeks of fully paid parental leave
Medical, dental, and vision insurance
401k match
Opportunity for growth
Flexible working hours
Monthly technology stipend to support remote work setup
Floating holiday