Customer Service Representative

ACC Premiere

. Handle customer inquiries and complaints .

Posted 11/7/2026full-timeRemote • United StatesJuniorMid-Level💰 $12 - $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on problem-solving and effective communication. Proficient in managing customer inquiries across various platforms while maintaining accurate records and a professional demeanor.

Highest-signal resume keywords

Customer Service ExperienceExcellent Written Communication SkillsExcellent Verbal Communication SkillsTroubleshooting ExperienceBrand Product Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry HandlingRecord DocumentationProblem-SolvingProduct SupportSystems TrainingRemote TrainingCall Center ExperienceConsumer Product Support

Soft Skills

Positive DemeanorProfessionalism

Tools & Technologies

Phone SupportSocial Media SupportLive Chat SupportEmail Support

Certifications & Qualifications

High School DiplomaCollege Degree Preferred

Industry Keywords

Customer RetentionKnowledge Base MaintenanceWorkspace SafetyHome Office Setup

About the role

Key responsibilities & impact

Handle customer inquiries and complaints
Document and update customer records based on interactions
Maintain a knowledge base of evolving products and services
Increase customer retention through creative problem-solving
Handle numerous customer inquiries promptly, accurately, and efficiently
Support consumers of well-known brands via phone, social media, live chat, and email
Complete product, systems, and remote training
Work scheduled shifts without personal disruptions

Requirements

What you’ll need

Minimum of 2 years customer service experience in a call center environment
Experience supporting brand products and services
Positive and professional demeanor
Excellent written and verbal communication skills
Minimum HS diploma; college preferred
Experience with diagnosing and troubleshooting
Experience supporting consumer products and/or services
Dedicated home office workspace, preferably a separate room with its own door
Adequate space to set up the workstation
Ability to hardwire internet directly into the router
Three power connections for monitors and PC tower
Ability to maintain the workspace in a safe condition
No personal disruptions during scheduled hours
Must be available on the phone throughout the entirety of the shift

Benefits

Comp & perks

Equipment provided
Paid training
Product training
Systems training
Remote training via Zoom
Promotion opportunities from within
Employee-centric work environment