ACC Premiere

Customer Support

• Consult with customers to understand their scheduling needs and determine the best option
• Deliver exceptional service experiences for consumers of well-known brands through phone
• Adapt to different types of customers and use positive language to represent yourself and the Company
• Complete product training and systems training
• Attend live remote training
• Work Monday-Friday
• Complete first-shift daytime training and work the second shift after training, consisting of afternoons and evenings

Inbound Customer Service Representative

• Handle customer inquiries and complaints
• Document and update customer records based on interactions
• Maintain a knowledge base of evolving products and services
• Increase customer retention through creative problem-solving
• Handle numerous customer inquiries promptly, accurately, and efficiently
• Complete product training on client products, ingredients, applications, and adverse effects
• Complete systems training on CRM and ACD tools
• Complete remote training via Zoom
• Work scheduled phone shifts with no personal disruptions