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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within a call center environment, with strong capabilities in problem-solving, communication, and technical support for consumer products. Proficient in maintaining accurate customer records and adapting to evolving product knowledge.
Highest-signal resume keywords
Customer Service ExperienceTechnical SupportCRM ToolsExcellent Communication SkillsProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Inquiry HandlingTroubleshootingProduct KnowledgeDocumentationMultitasking
Soft Skills
EmpathyActive ListeningAttention to Detail
Tools & Technologies
CRM SoftwareACD ToolsZoom
Certifications & Qualifications
High School Diploma
Industry Keywords
Call CenterConsumer ProductsCustomer Retention
About the role
Key responsibilities & impact- Handle customer inquiries and complaints
- Document and update customer records based on interactions
- Maintain a knowledge base of evolving products and services
- Increase customer retention through creative problem-solving
- Handle numerous customer inquiries promptly, accurately, and efficiently
- Complete product training on client products, ingredients, applications, and adverse effects
- Complete systems training on CRM and ACD tools
- Complete remote training via Zoom
- Work scheduled phone shifts with no personal disruptions
Requirements
What you’ll need- Minimum of 2 years customer service experience in a call center environment
- Experience supporting brand products and services
- Minimum HS diploma
- Experience with diagnosing and troubleshooting
- Experience supporting consumer products and/or services
- Experience with technical support/technical background
- Excellent written and verbal communication skills
- Strong attention to detail
- Strong multitasking abilities
- Strong empathy and active listening skills
- Dedicated home office workspace, preferably a separate room with its own door
- Adequate space to set up the workstation
- Ability to hardwire internet by connecting directly to the router
- Three power connections for the monitors and PC tower
- Ability to maintain the workspace in a safe condition
- No personal disruptions or background noise during scheduled hours
- Must be available on the phone throughout the entirety of the shift
- Minimum HS diploma is required; college is preferred
Benefits
Comp & perks- Equipment provided
- Paid training
- Product training
- Systems training
- Remote training via Zoom
- Promotion opportunities from within
- Employee-centric work environment