Transportation Care Coordinator

ACC Premiere

. Handle high volumes of inbound and outbound phone calls from members and facilities .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong verbal and written communication skills while providing exceptional customer service in a call center environment. Capable of adapting to diverse member needs and maintaining professionalism in high-pressure situations.

Highest-signal resume keywords

Customer Service ExperienceVerbal Communication SkillsAdaptabilityTechnology TroubleshootingProfessionalism

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyAccountabilityRespectPositive LanguageFocus

Tools & Technologies

High-Speed Internet ConnectionVideo Conferencing Tools

Industry Keywords

Call Center EnvironmentNon-Emergency Medical TransportationMember InteractionSchedulingTraining Participation

About the role

Key responsibilities & impact

Handle high volumes of inbound and outbound phone calls from members and facilities
Assist members with scheduling non-emergency medical transportation
Deliver exceptional customer service during escalated or complex member interactions
Consult with members to understand their needs and identify appropriate transportation options
Communicate clearly and professionally using strong verbal communication skills
Adapt approach to a wide range of member personalities, needs, and situations
Use positive, empathetic language to represent the company professionally
Maintain availability, professionalism, and focus during scheduled work hours
Participate in systems, live remote, and dayshift training

Requirements

What you’ll need

High school education level
Minimum of 2 years’ customer service experience in a call center environment (preferred)
Experience with diagnosing and troubleshooting technology (preferred)
Excellent written and verbal communication skills
Adaptability and willingness to learn and grow
Professionalism and respect toward colleagues and clients
Accountability for tasks, deadlines, quality, schedules, and issue resolution
Dedicated home office workspace, ideally a separate room with its own door
Sufficient space to set up the workstation
Ability to hardwire internet directly from the router to the laptop
Stable and reliable high-speed internet connection
Three available power connections
Ability to participate in video or phone meetings and remain reachable during scheduled work hours
Ability to adhere to a 40-hour workweek
100% attendance required during training period

Benefits

Comp & perks

Paid training
Equipment supplied
Health, dental, vision, and life insurance
401(k)
Daily Pay after 30 days of employment
Employee assistance program
Gym membership subsidy
Referral Program
Promote-from-within culture