Transportation Care Coordinator

ACC Premiere

. Handle high volumes of inbound and outbound phone calls from members and facilities .

Posted 10/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $12 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and adaptability to meet diverse member needs. Proficient in utilizing technology to enhance service delivery and streamline processes.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceExcellent Communication SkillsTechnology TroubleshootingAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyProfessionalismAccountabilityAdaptabilityPositive Language

Tools & Technologies

High-Speed Internet ConnectionVideo Conferencing ToolsAutomation Technology

Industry Keywords

Inbound CallsOutbound CallsNon-Emergency Medical TransportationMember InteractionScheduling

About the role

Key responsibilities & impact

Handle high volumes of inbound and outbound phone calls from members and facilities
Assist members with scheduling non-emergency medical transportation
Deliver exceptional customer service during escalated or complex member interactions
Consult with members to understand needs and identify appropriate transportation options
Communicate clearly and professionally with members and facilities
Adapt service approach to different member personalities, needs, and situations
Use positive, empathetic language to represent the company professionally
Use technology and automation to streamline transportation experiences

Requirements

What you’ll need

High school education level
Minimum of 2 years’ customer service experience in a call center environment (preferred)
Experience with diagnosing and troubleshooting technology (preferred)
Excellent written and verbal communication skills
Adaptable and open to change
Professionalism in all aspects of work
Accountability for tasks and responsibilities
Dedicated home office workspace, ideally a separate room with its own door
Sufficient space to set up the workstation
Hardwired internet connection from router to laptop
Stable and reliable high-speed internet connection
Three available power connections
Ability to adhere to a 40-hour workweek
Ability to participate in video or phone meetings and remain reachable during scheduled work hours
100% attendance required during training period
Must be available for an 8-hour shift, first or second shift, including a weekend shift

Benefits

Comp & perks

Paid training
Equipment supplied
Health insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Daily Pay after 30 days of employment
Employee assistance program
Gym membership subsidy
Referral program
Promote-from-within culture