Consultant

Accela

. Manage ticket intake and triage from customer contacts .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSenior💰 $95,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Accela System Administration and enhancements, with strong capabilities in managing support tickets, implementing automation, and conducting complex problem analysis. Proficient in reporting tools and experienced in collaborating with government entities to optimize SaaS solutions.

Highest-signal resume keywords

Accela Civic Platform ImplementationSSRS ReportingCrystal ReportsT-SQLAccela System Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accela Platform User Account ManagementWorkflow DevelopmentBusiness Rule ModificationFee Calculation AdjustmentAdvanced ScriptingAutomation ImplementationSystem Issue ResolutionData Migration ToolsAccela Citizen AccessAccela IVR

Soft Skills

Strong Communication SkillsComplex Problem AnalysisOrganizational SkillsTime ManagementDetail-Oriented

Certifications & Qualifications

Accela Bronze Certified Implementation ProfessionalCertified Scrum DeveloperCertified JavaScript Developer

Industry Keywords

Enterprise Information SystemsLand ManagementBusiness LicensingGovernment EntitiesClient-Led Testing

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Manage ticket intake and triage from customer contacts
Monitor and oversee MAS support tickets, including routing and escalation
Create, disable, or modify Accela platform user accounts and permissions
Support service pack and release testing
Provide proactive guidance on client-led testing for major releases
Escalate advanced troubleshooting items when needed
Build and modify workflows, business rules, and automations
Develop and adjust fee calculations
Configure and resolve urgent system issues
Create and update reports using SSRS and Crystal Reports
Implement advanced scripting and automation for existing configurations
Partner with large and complex government entities to support Accela SaaS clients
Provide Accela System Administration and System Enhancements across Land Management or Business Licensing solutions

Requirements

What you’ll need

Strong communication skills with the ability to present technical concepts clearly
High aptitude for complex problem analysis and resolution
Strong organizational and time management skills; detail-oriented and self-driven
Experience implementing and supporting the Accela Civic Platform
Background in IT business analysis, design, development, testing, documentation, and system administration
Experience supporting highly technical and complex enterprise information systems
Bachelor’s Degree in Computer Science or related field (desired)
Accela Bronze Certified Implementation Professional (desired)
Certified Scrum Developer or equivalent Agile experience (desired)
Certified JavaScript Developer (desired)
Proficiency with reporting tools (SSRS, Crystal Reports) (desired)
Experience with Accela Citizen Access, Accela IVR, and Accela GIS (desired)
Experience with T-SQL, PL/SQL (desired)
Experience with Accela data migration tools (desired)

Benefits

Comp & perks

Annual bonus target (discretionary, based on company and individual goal achievement)
Flexible time off
Comprehensive medical, dental, and vision plans
Family planning benefits
401(k) retirement savings plan with company match
Health savings account with company contributions
Flexible spending account
Life, accident, and disability coverage
Business travel insurance
Employee assistance programs
Other well-being benefits