Accela

Engineering Manager

• Lead one or more product development teams through technical design, development, testing, deployment, and ongoing delivery
• Manage development work and priorities in Jira and coordinate requirements, timelines, and dependencies with Product Management
• Drive resource and schedule alignment across development teams, identifying capacity needs, gaps, conflicts, and resource optimization opportunities
• Partner with Product Managers, Technical Leads, Quality Assurance, Cloud Operations, and other cross-functional partners
• Contribute to development roadmaps, milestones, delivery plans, and tracking mechanisms for progress, issues, dependencies, and risks
• Champion AI adoption and AI-driven development practices
• Establish consistency in development practices, timelines, documentation, and stakeholder engagement
• Provide technical leadership, coaching, and mentoring to developers
• Manage competing priorities and align development initiatives with product and organizational objectives

Manager, Software Engineering

Business Analyst

• Configure and support Elements XS and Connect solutions based on customer requirements
• Analyze business processes and translate requirements into scalable system configurations
• Develop workflows, forms, reports, and dashboards using platform tools
• Assist with solution implementation, testing, training, and deployment activities
• Maintain and enhance existing customer environments and integrations
• Provide technical guidance and best practices to customers on solution utilization
• Support project delivery activities, including documentation, requirements gathering, and status updates
• Assist with troubleshooting and escalated customer support requests
• Collaborate with Professional Services, Product, and Support teams to drive successful customer outcomes

Product Solutions Analyst

Project Manager

• Coordinate software implementation projects from kickoff through go-live and transition to support
• Develop and maintain project plans, schedules, milestones, and status reports
• Serve as a primary point of contact for project communications and stakeholder updates
• Facilitate requirements gathering sessions, project meetings, and customer workshops
• Coordinate activities across delivery teams, including configuration, integrations, testing, reporting, and deployment
• Track project risks, issues, dependencies, and action items and help drive resolution
• Support change request management, project documentation, and delivery governance processes
• Ensure projects are delivered with a high level of quality and customer satisfaction
• Contribute to continuous improvement of project management practices and implementation methodologies

Project Management Specialist

Data Analyst

• Support Greenhouse and ADP reporting, system administration, and process improvements, including automation or workflow streamlining
• Run recurring and ad hoc reports from Greenhouse, ADP, and other HR systems and validate data accuracy
• Leverage approved AI and automation tools to improve process efficiency, reporting, documentation, and recurring HR workflows
• Identify manual or repetitive processes and recommend automation or AI-enabled improvements
• Update and reorganize HR SharePoint sites to improve content, structure, and usability
• Support migration of HR files and folders from Box to OneDrive/SharePoint, including organization and validation
• Audit employee files and identify missing, incomplete, duplicate, or incorrectly stored documentation
• Maintain HR reports, dashboards, trackers, and recurring processes
• Troubleshoot routine HR system or data issues and document key processes
• Partner with HR, Recruiting, IT, Finance, and other teams as needed

HR Technology & Analytics Specialist – Contractor

Consultant

• Manage ticket intake and triage from customer contacts
• Monitor and oversee MAS support tickets, including routing and escalation
• Create, disable, or modify Accela platform user accounts and permissions
• Support service pack and release testing
• Provide proactive guidance on client-led testing for major releases
• Escalate advanced troubleshooting items when needed
• Build and modify workflows, business rules, and automations
• Develop and adjust fee calculations
• Configure and resolve urgent system issues
• Create and update reports using SSRS and Crystal Reports
• Implement advanced scripting and automation for existing configurations
• Partner with large and complex government entities to support Accela SaaS clients
• Provide Accela System Administration and System Enhancements across Land Management or Business Licensing solutions

• Ensure successful, on-time delivery of large and complex Professional Services implementations
• Identify key priorities, develop execution plans, and partner across the organization to deliver successful outcomes
• Manage engagements from start to finish using standard project management principles
• Lead project planning and budgeting
• Mobilize and direct cross-functional project-team workstreams
• Champion Statements of Work and convert scope changes into change orders
• Drive on-time and on-budget project completion
• Track project progress, variability, risks, assumptions, issues, dependencies, and project-health metrics
• Develop and execute risk-mitigation strategies within defined escalation paths
• Run weekly budget-burn reviews and report delivery and SLA metrics
• Manage engagements in Jira using standard implementation templates
• Maintain customer project records, dashboards, saved filters, environments, contacts, configuration decisions, go-live checklists, and retrospective notes
• Contribute requirements for Jira, GitHub, and configuration-repository integration
• Own go-live readiness reviews and defined handoffs to Customer Success and Support
• Run lessons-learned reviews and improve the implementation playbook
• Serve as the first point of project escalation and support executive steering committees
• Track customer-side dependencies and escalate unresponsiveness or blocked configuration decisions
• Lead collaboration across Consultants, Architects, PMO, Cloud Operations, Product, Support, and Partners
• Coordinate dependency mapping, milestone alignment, and shared-risk visibility on joint Civic Platform and ePermitHub programs
• Support new-business growth, proposal development, and budget estimation

Senior Project Manager

• Lead implementations of Accela’s ePermitHub Digital Plan Room for government agencies using the Accela Civic Platform
• Manage implementations from discovery and solution design through configuration, scripting, testing, training, and go-live
• Lead discovery with agency stakeholders to understand plan review processes, pain points, and goals
• Analyze existing Civic Platform configurations and translate them into Digital Plan Room solution designs
• Produce solution design documents, configuration specifications, and business-rules documentation
• Collaborate with Engineering and Product Management to architect plan review solutions and communicate customer needs
• Own Civic Platform configuration and custom JavaScript (EMSE) scripting across development, test, and production environments
• Design and run testing and user acceptance; deliver administrator and end-user training; lead go-live and handoff to support
• Own multiple concurrent implementations with project managers
• Serve as senior technical escalation for production issues, including log review, root-cause isolation, and resolution
• Develop automation, templates, tooling improvements, and reusable implementation patterns
• Champion Jira, Confluence, and GitHub use across the delivery lifecycle
• Support sales and scoping through discovery calls, technical demos, effort estimation, and statement-of-work input
• Mentor and guide junior consultants and review configuration and code
• Travel up to 50% to client sites and industry events

Senior Consultant

Business Development Rep

• Identify and qualify new business opportunities through outbound and inbound prospecting
• Meet or exceed monthly and quarterly targets for lead generation and appointment setting
• Conduct Sales development best practices with email, phone, and social drips using sales automation software to build cadences to connect with new prospects
• Qualify prospects and set appointments for Discovery calls
• Conduct outreach to target prospects in support of Sales and Marketing campaign initiatives
• Secure key customer information to identify qualified “Sales ready” leads and prospective customers to be nurtured for future opportunities
• Collaborate with the Sales team to develop and implement effective lead-generation strategies
• Research new contacts in customer and prospect accounts and add them to SalesForce
• Research potential clients' needs and pain points
• Schedule meetings and appointments for Field Sales to further the Sales process
• Maintain accurate and up-to-date CRM records
• Assist in preparing Sales materials and presentations