Product Solutions Analyst

Accela

. Configure and support Elements XS and Connect solutions based on customer requirements .

Posted 9/29/2026full-timeRemote • United StatesJuniorMid-Level💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in configuring and supporting GIS solutions, with a strong focus on business process analysis, customer engagement, and technical consulting. Proficient in developing reports, dashboards, and workflows while providing technical guidance and support for successful project delivery.

Highest-signal resume keywords

GIS Solutions ImplementationBusiness Process AnalysisSQL and Relational DatabasesReport and Dashboard CreationCustomer Support and Engagement

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

GIS ConceptsSQLHTMLJavaScriptWorkflow AutomationApplication IntegrationsMicrosoft SQL ServerWindows ServerIISBusiness Process Solutions

Soft Skills

Analytical SkillsProblem-SolvingCommunicationOrganizational Skills

Tools & Technologies

Elements XSConnect SolutionsEsri GIS Technology

Industry Keywords

UtilityMunicipal GovernmentAsset ManagementTechnical ConsultingCustomer Success

Tech Stack

Tools & technologies

JavaScriptMS SQL ServerSQL

About the role

Key responsibilities & impact

Configure and support Elements XS and Connect solutions based on customer requirements
Analyze business processes and translate requirements into scalable system configurations
Develop workflows, forms, reports, and dashboards using platform tools
Assist with solution implementation, testing, training, and deployment activities
Maintain and enhance existing customer environments and integrations
Provide technical guidance and best practices to customers on solution utilization
Support project delivery activities, including documentation, requirements gathering, and status updates
Assist with troubleshooting and escalated customer support requests
Collaborate with Professional Services, Product, and Support teams to drive successful customer outcomes

Requirements

What you’ll need

2+ years of experience in software implementation, business systems analysis, GIS solutions, technical consulting, or a related field
Experience gathering business requirements and supporting customer-facing technology solutions
Working knowledge of GIS concepts and geospatial applications
Experience creating reports, dashboards, workflows, or business process solutions
Working knowledge of SQL and relational databases
Familiarity with HTML and web-based applications
Strong analytical, problem-solving, communication, and organizational skills
Bachelor's degree in GIS, Information Systems, Computer Science, Engineering, Business, or a related field, or equivalent practical experience
Experience with Esri GIS technology preferred
Familiarity with JavaScript, workflow automation, or application integrations preferred
Experience with Microsoft SQL Server, Windows Server, or IIS preferred
Knowledge of utility, municipal government, or asset management environments preferred
Experience supporting software implementation or customer success engagements preferred
Ability to travel occasionally as needed preferred

Benefits

Comp & perks

Annual bonus target (discretionary, based on company and individual goal achievement)
Flexible time off
Comprehensive medical, dental, and vision plans
Family planning benefits
401(k) retirement savings plan with company match
Health savings account with company contributions
Flexible spending account
Life, accident, and disability coverage
Business travel insurance
Employee assistance programs
Other well-being benefits
Job accommodations upon request