Branch Coordinator

Accendra Health

. Serve as the first point of contact for patients arriving at the branch .

Posted 10/14/2026full-timeUnited StatesJuniorMid-Level💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing patient interactions and coordinating equipment delivery. Proficient in utilizing multi-line phone systems and ensuring compliance with health plan authorizations.

Highest-signal resume keywords

Customer ServiceEffective CommunicationMulti-Line Phone SystemTime ManagementHealthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Intermediate Computer SkillsHealth Plan AuthorizationDocumentation CollectionEquipment TestingPatient Account Review

Soft Skills

DependabilityAdaptabilityWillingness to LearnBedside Manner

Tools & Technologies

Multi-Line Phone SystemComputersHandheld Devices

Industry Keywords

Healthcare SettingPatient InteractionInsurance ComplianceOffice EnvironmentCall Center Experience

About the role

Key responsibilities & impact

Serve as the first point of contact for patients arriving at the branch
Answer inbound calls, provide clear information, and resolve common questions or concerns
Partner with the branch team to identify solutions and coordinate timely equipment delivery
Work with the sales team, referral sources, and patients to collect required documentation
Secure health plan authorizations and ensure compliance with insurance guidelines
Review new and existing patient accounts to maximize health plan benefits and accelerate access to equipment and care
Follow up with patients to confirm satisfaction and address outstanding needs
Test equipment functionality to ensure quality and readiness
Support additional branch responsibilities as assigned

Requirements

What you’ll need

At least two years’ experience in an office environment, healthcare setting or call center
Experience utilizing multi-line phone-system
Intermediate computer skills
Time management
Effective communication in person, on the phone, and electronically
Willingness to learn
Dependability
Adaptability
Strong customer service and bedside manner
High school diploma or equivalent
At least one-year of related work experience
English reading, writing, and speaking skills
Ability to frequently use computers, phones, handheld devices, and multi-line phone systems
Ability to sit, stand, walk, reach, kneel, stoop, and crouch
Ability to occasionally stand, lift, push, or pull items weighing between 10 and 40 pounds

Benefits

Comp & perks

Stable schedule with flexibility
Career growth opportunities
Supportive leadership
Supportive team environment
Transparent and hands-on leadership
Predictable schedule with some flexibility
Training and development opportunities
Independent work with strong team support
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs