Accendra Health

Coach

• Provide customer service and product information, solutions, and relevant details to CPAP patients about therapy usage
• Conduct proactive and reactive patient outreach during the first full year of CPAP therapy
• Place and take inbound and outbound calls to coach, educate, and encourage patients
• Troubleshoot equipment issues
• Use manufacturer software to review patient usage information and make calls data-driven
• Use knowledge of OSA to explain the potential effectiveness of therapy
• Assist patients with downloading and using manufacturer mobile app solutions
• Verify patient demographics, physician and notification preferences
• Accurately document patient accounts, comments, discussions, and concerns
• Identify opportunities that enhance business growth
• Perform other required duties

Sleep Coach

• Provide excellent customer service and product information, solutions, and relevant details to CPAP patients about therapy usage
• Conduct proactive and reactive patient outreach for the first full year of CPAP therapy
• Place and take inbound and outbound calls to coach, educate, and encourage patients with CPAP therapy
• Troubleshoot equipment issues
• Use manufacturer software to review patient usage information and make calls data-driven
• Use knowledge of OSA to coach patients about therapy effectiveness
• Assist with typical PAP and mask equipment troubleshooting questions
• Encourage patients to download and use manufacturer mobile app solutions
• Verify patient demographics, physician and notification preferences, and document each patient contact
• Accurately document patient accounts, comments, discussions, and concerns
• Offer ideas, suggest changes, and identify opportunities that enhance business growth
• Perform other duties as required

Collections

• Research overdue account balances that are fully or partially unpaid
• Follow up by mail and/or phone with insurance carriers or customers on delinquent payments
• Review unpaid and underpaid claims and resubmit or appeal as necessary
• Verify payment information adjustments to the supervisor
• Coordinate collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
• Comply with the Fair Debt Collector Practices Act (FDCPA)
• Respond to customer inquiries regarding account status
• Research customer accounts and document appropriately
• Resolve discrepancies and prepare adjustments and refunds as necessary
• Enter collection activity information accurately into the billing system
• Escalate recurring issues to the department supervisor
• Initiate payments and resubmit bills as necessary
• Pursue patient payment obligations when insurance defaults as permitted by law or contractual relationships
• Maintain punctual, reliable, and consistent attendance
• Perform other duties as required

Collections Representative

General

• Process patient insurance and payor changes accurately and efficiently
• Verify insurance coverage, eligibility requirements, and payor information by phone and online
• Obtain verbal or written authorization for medical treatment from appropriate sources
• Ensure the correct product and payor are used for services, equipment, and therapy
• Verify that the appropriate allowable is recorded in accordance with payor contracts
• Research and resolve account issues, including gaps between current and former payor requirements and billing documentation
• Review accounts to ensure open and future invoices are billed correctly
• Identify and resolve discrepancies in insurance information and account documentation
• Answer inbound calls from patients regarding insurance updates and explain next steps
• Coordinate with patients, branches, and referral sources to obtain required testing
• Notify patients and coordinate scheduling for required testing
• Document account activity accurately in ACIS and other required systems
• Help ensure payment is guaranteed prior to delivery and revenue is posted appropriately
• Follow regulatory requirements, company policies, procedures, and best practices
• Support additional duties and projects as assigned

Payor Change Coordinator

Therapist

• Deliver personalized, long-term care for patients as part of the care team
• Provide respiratory therapy through telehealth
• Help make essential healthcare products and services more accessible beyond traditional settings
• Support Accendra Health’s mission of bringing care to life

Respiratory Therapist – Telehealth

Manager

• Supervise full-time and part-time employees who interact with patients and customers in person and via email, phone, live chat, and other methods
• Create an inspiring team atmosphere with open communication
• Set clear team goals and motivate team members
• Listen to team feedback and resolve issues or conflicts
• Recognize high performance and reward accomplishments
• Encourage creativity and organize team-building activities
• Oversee and direct day-to-day operational team activity in unbilled work for the designated market
• Support local branch offices within the designated market
• Monitor team performance in resolving new and recurring patient accounts and obtaining documentation required for billing
• Research and secure customer information to continue equipment coverage through health insurance plans
• Manage collaborative relationships with field leadership, referral sources, and patients to drive account resolution
• Evaluate documentation for compliance with relevant standards and regulations
• Perform follow-up to achieve timely reimbursement
• Provide accountability, coaching, and staff development for the market account resolution team
• Conduct strategic needs assessments and support motivated teams
• Monitor transactional trends and identify process-improvement opportunities
• Initiate and monitor action plans when operational targets are not met or performance issues are indicated
• Manage performance, hiring, and discipline of direct reports
• Provide work-assignment direction and timely coaching and feedback
• Ensure assignments are completed accurately, efficiently, and on time

Team Manager, Market Account Resolution

Solutions Engineer

• Develop end-to-end Marketing Cloud architectures including data models, automation workflows, segmentation strategies, and cross-cloud integrations.
• Configure and deploy SFMC components such as Email Studio, Journey Builder, Automation Studio, Mobile Studio, Advertising Studio, and CloudPages.
• Design and optimize data extensions, contact models, API integrations, and data ingestion processes.
• Build custom solutions using AMPscript, SQL, SSJS, HTML/CSS, and API frameworks.
• Gather requirements from marketing and business teams, translate them into technical specifications, and deliver scalable solutions.
• Conduct solution testing, troubleshoot issues, and ensure high-quality deployments.
• Provide training, documentation, and best-practice guidance to internal teams.
• Partner with Salesforce CRM, CDP, and external system owners to ensure seamless data flow and unified customer experiences.
• Monitor campaign performance, deliverability, and system health; recommend improvements.
• Ensure solutions adhere to data privacy regulations, security standards, and governance frameworks.
• Collaborate with cross-functional teams to design, implement, and optimize Marketing Cloud solutions.
• Communicate project concepts and outcomes to client project stakeholders.
• Design and deliver Email Studio solutions, including A/B testing.
• Report and analyze email activity using Email Studio reports and Journey Builder.
• Deliver marketing automation projects in a fast-paced environment while meeting deadlines.
• Ensure adherence to best practices, coding standards, and security protocols.
• Mentor team members.

Salesforce Marketing Cloud Solution Engineer

• Serve as the first point of contact for patients arriving at the branch
• Answer inbound calls, provide clear information, and resolve common questions or concerns
• Partner with the branch team to identify solutions and coordinate timely equipment delivery
• Work with the sales team, referral sources, and patients to collect documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
• Review patient accounts to maximize health plan benefits and accelerate access to equipment and care
• Follow up with patients to confirm satisfaction and address outstanding needs
• Test equipment functionality as needed to ensure quality and readiness
• Support additional branch responsibilities as assigned

Branch Coordinator

Collector

• Service customer needs by accurately billing customer accounts and assuring timely remittance
• Take immediate action on issues involving account integrity
• Follow up with payers to facilitate uninterrupted cash flow
• Answer questions from customers, clerical staff, and insurance companies
• Identify and resolve patient billing complaints
• Handle customer collection calls
• Document activities in the ERP system accurately and timely
• Ensure billing activity is handled correctly
• Prepare and review clean claims for electronic or paper submission to various insurers
• Provide feedback to the Group Team Lead regarding account issues
• Contribute to specific objectives and outcomes as directed

Collector, Associate

Security Operations

• Lead high-severity investigations across endpoint, identity, email, network, cloud, and SaaS telemetry
• Build and defend incident timelines and determine root cause
• Execute containment decisions including session revocation, credential resets, token invalidation, host isolation, mailbox rule removal, conditional access changes, and network blocks
• Run eradication and recovery, verify adversary removal, and eliminate persistence mechanisms
• Perform log analysis and light forensics across memory, disk, M365/Entra audit logs, proxy/firewall/VPN logs
• Preserve evidence for legal and regulatory review
• Lead PHI/PII investigations involving unauthorized access, exposed data, insider misuse, compromised devices, and third-party exposures
• Determine data involvement, access, duration, viewing, and exfiltration; document findings for HIPAA breach risk assessments
• Work with Privacy, Compliance, and Legal on breach determinations and notifications
• Coordinate takedown or remediation of exposed data
• Contribute to DLP, access reviews, data classification, and secure file-transfer controls
• Own incident communications to the CISO, security leadership, business owners, IT, Legal, Privacy, and HR
• Write incident reports and post-incident reviews
• Coordinate with MDR/MSSP, forensic retainers, cyber insurance, vendors, and third-party partners
• Tune and build SIEM detections and response playbooks
• Measure and reduce false positives, dwell time, and time to contain
• Conduct proactive threat hunts and convert findings into detections or hardening recommendations
• Identify control gaps and drive remediation with owning teams
• Mentor and review L1/L2 analyst investigations
• Maintain runbooks, severity definitions, and escalation criteria
• Participate in the on-call rotation and lead tabletop exercises

Security Incident Response Analyst

Procurement

• Develop and execute a multi-year Procurement Excellence and Transformation roadmap.
• Develop and improve procurement methodologies, governance frameworks, standards, tools, and leading practices.
• Implement and improve the Procurement operating model, governance structures, service delivery frameworks, organizational capabilities, and decision rights.
• Lead enterprise procurement transformation initiatives, including technology modernization, process redesign, capability building, operating model enhancements, and organizational effectiveness programs.
• Identify opportunities to simplify, standardize, automate, digitize, and scale procurement processes.
• Develop transformation business cases, implementation roadmaps, success metrics, and value realization plans.
• Lead change management strategies and complex cross-functional initiatives.
• Develop and administer procurement policies, standards, procedures, controls, compliance frameworks, playbooks, sourcing methodologies, and operating procedures.
• Own and continuously improve Procure-to-Pay processes and supporting workflows.
• Lead digital procurement initiatives involving eSourcing, contract lifecycle management, supplier relationship management, spend analytics, workflow automation, and AI-enabled capabilities.
• Establish procurement reporting, analytics, dashboards, and performance measurement frameworks.
• Develop category management methodologies and sourcing frameworks; support category strategy, sourcing execution, supplier management, and value realization.
• Develop supplier risk management methodologies and strengthen supplier resiliency and business continuity.
• Advise the CPO and senior leadership on procurement effectiveness, transformation priorities, organizational capabilities, and performance improvement.
• Facilitate governance forums and executive steering committees; present performance, transformation progress, value realization, risk assessments, and recommendations.

Sleep Coach

Sleep Coach

Collections Representative

Payor Change Coordinator

Respiratory Therapist – Telehealth

Team Manager, Market Account Resolution

Salesforce Marketing Cloud Solution Engineer

Branch Coordinator

Collector, Associate

Security Incident Response Analyst

Director, Procurement Excellence – Transformation