Branch Coordinator

Accendra Health

. Serve as the first point of contact for patients arriving in person .

Posted 10/26/2026full-timeArizona • United StatesMid-LevelSenior💰 $25 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively managing inbound and outbound communications with patients and referral sources. Proficient in processing orders, verifying insurance, and handling billing information while ensuring compliance with health insurance guidelines.

Highest-signal resume keywords

Customer Service ExcellenceMulti-Line Phone System ProficiencyInsurance VerificationData Entry SkillsEquipment Authorization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingInsurance Documentation GatheringBilling Information CollectionFunctional Equipment TestingTroubleshooting Customer Issues

Soft Skills

Excellent CommunicationProblem-SolvingAttention to Detail

Tools & Technologies

Multi-System ReviewFax MonitoringRespiratory Equipment Downloads

Industry Keywords

Health Plan AuthorizationsPatient Accounts ReviewCredit Card Payment ProcessingDaily Receivables Reconciliation

About the role

Key responsibilities & impact

Serve as the first point of contact for patients arriving in person
Answer inbound customer calls and provide information to new and existing patients
Troubleshoot common issues, coordinate with branch teams and departments, resolve issues, and escalate concerns when necessary
Process branch duties including new orders, simultaneous multi-system review, delivery appointment confirmation, insurance verification, equipment authorization, fax monitoring, and data entry
Work with sales, referral sources, and patients to gather documentation required by insurance guidelines
Request health plan authorizations and information electronically or verbally
Review new and recurring patient accounts and obtain documentation needed to bill health insurance plans
Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
Perform outbound customer satisfaction calls to patients and referral sources
Conduct downloads of apnea monitors, oximeters, CPAP devices, and other respiratory equipment as required
Perform functional tests on certain respiratory equipment as required
Perform other duties as required

Requirements

What you’ll need

Experience, skills, education and location may affect actual compensation
Ability to provide excellent customer service by phone and in person
Ability to answer inbound calls using a multi-line phone system
Ability to troubleshoot common customer issues and escalate queries or concerns when necessary
Ability to process new orders, review multiple systems simultaneously, confirm delivery appointments, verify insurance, obtain equipment authorization, monitor incoming faxes, and perform data entry
Ability to gather documentation and information needed to meet insurance guidelines
Ability to request health plan authorizations and information electronically or verbally
Ability to obtain documentation required to bill health insurance plans
Ability to collect credit card payments, billing information, reconcile daily receivables, and submit to the lock box
Ability to conduct downloads of respiratory recording devices and perform functional equipment tests as required

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs