Branch Coordinator

Accendra Health

. Serve as the first point of contact for patients arriving at the branch .

Posted 9/22/2026full-timeTennessee • United StatesJunior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities, ensuring patient satisfaction and compliance with health plan guidelines. Proficient in handling multi-line phone systems and managing documentation in a healthcare or office environment.

Highest-signal resume keywords

Customer ServiceEffective CommunicationMulti-Line Phone System ExperienceTime ManagementHealthcare Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Intermediate Computer SkillsDocumentation CollectionHealth Plan AuthorizationEquipment TestingPatient Account Review

Soft Skills

DependabilityAdaptabilityWillingness to LearnBedside Manner

Industry Keywords

Healthcare SettingCall Center ExperiencePatient SatisfactionInsurance Guidelines

About the role

Key responsibilities & impact

Serve as the first point of contact for patients arriving at the branch
Answer inbound calls, provide clear information, and resolve common questions or concerns
Partner with the branch team to identify solutions and coordinate timely equipment delivery
Work with the sales team, referral sources, and patients to collect documentation, secure health plan authorizations, and ensure compliance with insurance guidelines
Review patient accounts to maximize health plan benefits and accelerate access to equipment and care
Follow up with patients to confirm satisfaction and address outstanding needs
Test equipment functionality as needed to ensure quality and readiness
Support additional branch responsibilities as assigned

Requirements

What you’ll need

High school diploma or equivalent
At least one-year of related work experience
English reading, writing, and speaking skills
Willingness to learn
Dependability
Adaptability
Strong customer service and bedside manner
Intermediate computer skills
Time management
Effective communication in person, on the phone, and electronically
At least two years’ experience in an office environment, healthcare setting or call center
Experience utilizing multi-line phone-system.
Ability to perform frequent hand use for writing, typing, handling documents, and operating computers, phones, and handheld devices
Ability to read documents clearly and write neatly and accurately while engaging in constant talking and hearing
Ability to sit, stand, walk, reach, kneel, stoop, and crouch
Ability to occasionally stand, lift, push, or pull items weighing between 10 and 40 pounds

Benefits

Comp & perks

Stable schedule with flexibility
Career growth opportunities
Supportive leadership
Training and development opportunities
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
Supportive team environment
Predictable schedule with some flexibility
Independent work with strong team support