Collections Representative

. Research overdue account balances that are fully or partially unpaid .

Posted 9/25/2026full-timeRemote • Pennsylvania • United StatesJunior💰 $16 - $17 per hourWebsite

Key responsibilities & impact

Research overdue account balances that are fully or partially unpaid
Follow up by mail and/or phone with insurance carriers or customers on delinquent payments
Review unpaid and underpaid claims and resubmit or appeal as necessary
Verify payment information adjustments to the supervisor
Coordinate collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
Comply with the Fair Debt Collector Practices Act (FDCPA)
Respond to customer inquiries regarding account status
Research customer accounts and document appropriately
Resolve discrepancies and prepare adjustments and refunds as necessary
Enter collection activity information accurately into the billing system
Escalate recurring issues to the department supervisor
Initiate payments and resubmit bills as necessary
Pursue patient payment obligations when insurance defaults as permitted by law or contractual relationships
Maintain punctual, reliable, and consistent attendance
Perform other duties as required

What you’ll need

High school diploma is required
One year of related experience is required
Basic skills in Word and Excel
English (reading, writing, verbal)
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Physically able to perform the essential functions of the position, with reasonable accommodations available
Must physically reside and work within the United States
Occasional travel as required

Comp & perks