Customer Service Associate

Accendra Health

. Provide a positive customer service experience for patients .

Posted 10/19/2026full-timeWhite Plains • New York • United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication to enhance patient experiences while efficiently managing order processing in a high-volume call center environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceExcellent Communication SkillsProficient With MS OfficeOrder Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order EntryProduct KnowledgeKPI AchievementFax ProcessingElectronic Order Processing

Soft Skills

Listening SkillsProblem SolvingInterpersonal SkillsAdaptabilityEmpathy

Tools & Technologies

Multiple PlatformsInbound Call Center Tools

Certifications & Qualifications

High School Diploma

Industry Keywords

Patient ExperienceHealthcare CommunicationByram Therapies

About the role

Key responsibilities & impact

Provide a positive customer service experience for patients
Educate patients on products and services
Listen to patient concerns and address issues
Place supply orders in a high-volume inbound call center
Review and process orders via fax and electronic platforms
Make outbound calls to patients and referrals as needed
Utilize tools and resources to assist in order entry
Use full product knowledge of Byram therapies to service patients
Communicate effectively with patients, teammates, healthcare professionals, and the sales team
Consistently meet required Key Performance Indicators (KPIs)
Perform other duties as required

Requirements

What you’ll need

High School Diploma or equivalent required
1-2 years of customer service experience required
Call center experience preferred
Excellent written and verbal communication skills
Proficient with MS Office and the ability to navigate multiple platforms
Ability to learn our brand products and therapies
Strong customer service skills with the ability to resolve patient concerns
Demonstrate soft skills to enhance patient experience
Schedule M-F

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
Work from home after 90 days