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Customer Service Representative
Accendra Health. Review and process orders via fax and electronic platforms .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and effective communication to enhance patient experience while proficiently navigating multiple platforms and utilizing product knowledge of Byram therapies.
Highest-signal resume keywords
Customer Service ExperienceCall Center ExperienceExcellent Communication SkillsProficient With MS OfficeAbility To Learn Byram Products
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Strong Customer Service SkillsEffective Communication
Tools & Technologies
Electronic PlatformsOrder Entry Tools
Certifications & Qualifications
High School Diploma
Industry Keywords
Byram TherapiesKey Performance Indicators
About the role
Key responsibilities & impact- Review and process orders via fax and electronic platforms
- Make outbound calls to patients and referrals as needed
- Utilize tools and resources to assist in order entry
- Use full product knowledge of Byram therapies to service patients
- Communicate effectively with patients, teammates, healthcare professionals, and sales team
- Consistently meet required Key Performance Indicators (KPIs)
- Perform other duties as required
Requirements
What you’ll need- High School Diploma or equivalent required
- 1-2 years of customer service experience required
- Call center experience preferred
- Excellent written and verbal communication skills
- Proficient with MS Office and the ability to navigate multiple platforms
- Ability to learn Byram products and therapies
- Strong customer service skills with the ability to resolve patient concerns
- Demonstrate soft skills to enhance patient experience
Benefits
Comp & perks- Medical, dental, and vision care coverage
- Paid time off plan
- 401(k) Plan
- Flexible Spending Accounts
- Basic life insurance
- Short-and long-term disability coverage
- Accident insurance
- Teammate Assistance Program
- Paid parental leave
- Domestic partner benefits
- Mental, physical, and financial well-being programs