Patient Account Resolution Specialist

Accendra Health

. Provide excellent customer service and product information, solutions and relevant details to patients and providers .

Posted 10/9/2026full-timeRemote • Tennessee • United StatesMid-LevelSenior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and healthcare insurance processes, with strong skills in data management and compliance evaluation. Capable of fostering collaborative relationships and providing timely feedback to support operational efficiency.

Highest-signal resume keywords

Customer ServiceHealthcare Insurance ExperienceData ManagementCompliance EvaluationCollaborative Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Intermediate Excel SkillsIntermediate Access SkillsIntermediate PowerPoint SkillsIntermediate MS Project SkillsIntermediate Visio SkillsIntermediate Word SkillsMathematical ProficiencySpreadsheet Data InterpretationDocumentation ReviewAccount Resolution

Soft Skills

Effective OutreachProblem-SolvingCommunication

Industry Keywords

HealthcareHealth InsurancePatient AccountsReimbursementCompliance StandardsField OperationsEmployee ProgramsCustomer Information

About the role

Key responsibilities & impact

Provide excellent customer service and product information, solutions and relevant details to patients and providers
Support branches across a designated market
Review new and recurring patient accounts to obtain documentation required to bill individual health insurance plans
Research and secure required customer information to continue equipment coverage through health insurance plans
Manage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolution
Evaluate documentation for compliance with relevant standards and regulations
Perform follow-up to achieve timely reimbursement
Support Field teams, Operations and Sales with timely feedback
Identify complaint trends and partner cross-functionally on preventative measures
Support development and implementation of employee programs
Perform other duties as required

Requirements

What you’ll need

High school degree or equivalent
3-5 years’ experience in healthcare/health insurance industry
Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
English (reading, writing, verbal)
Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Ability to physically reside and work within the United States
Ability to perform the stated physical demands, including occasional lifting of equipment up to 50 lbs.

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs