Patient Account Resolution Specialist

Accendra Health

. Provide excellent customer service and product information, solutions and relevant details to patients and providers .

Posted 11/10/2026full-timeRemote • Virginia • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the healthcare and health insurance sectors, ensuring compliance with regulations while managing patient accounts and documentation. Proficient in utilizing various software tools to analyze data and support operational efficiency.

Highest-signal resume keywords

Customer Service ExcellenceHealthcare/Health Insurance ExperienceIntermediate Excel SkillsDocumentation ComplianceData Analysis Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare Industry KnowledgeBilling Documentation ReviewMathematical ProficiencySpreadsheet Data InterpretationAccount Resolution Management

Soft Skills

Effective CommunicationCollaborative Relationship ManagementProblem-SolvingFeedback DeliveryTrend Identification

Tools & Technologies

AccessExcelPowerPointMS ProjectVisioWord

Industry Keywords

Patient AccountsHealth Insurance PlansCompliance StandardsReimbursement ProcessesEmployee Programs

About the role

Key responsibilities & impact

Provide excellent customer service and product information, solutions and relevant details to patients and providers
Support branches across a designated market
Review new and recurring patient accounts to obtain documentation required to bill individual health insurance plans
Research and secure required customer information to continue equipment coverage through health insurance plans
Manage collaborative relationships with field leadership, referrals and patients through effective outreach to drive account resolution
Evaluate documentation to ensure compliance with relevant standards and regulations
Perform follow-up to achieve timely reimbursement
Support Field teams, Operations and Sales by delivering timely feedback
Identify complaint trends and partner cross-functionally on preventative measures
Support employee programs that nurture company core values and culture

Requirements

What you’ll need

High school degree or equivalent
3-5 years’ experience in healthcare/health insurance industry
Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
English (reading, writing, verbal)
Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Ability to perform the physical demands of the position, including occasional lifting of equipment up to 50 lbs.
Must physically reside and work within the United States

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs