Payor Change Coordinator

Accendra Health

. Process patient insurance and payor changes accurately and efficiently .

Posted 9/23/2026full-timeRemote • United StatesJunior💰 $35,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in medical billing processes, including verifying insurance coverage, obtaining authorizations, and resolving discrepancies. Proficient in coordinating with patients and payors while adhering to regulatory requirements and company policies.

Highest-signal resume keywords

Medical Billing ExperienceInsurance VerificationAttention to DetailVerbal and Written Communication SkillsFamiliarity with Payor Contractual Requirements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical BillingInsurance VerificationAuthorization ProcessingDiscrepancy ResolutionAccount Documentation

Soft Skills

Attention to DetailEffective CommunicationProblem-Solving

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft AccessMS ProjectVisioACIS

Industry Keywords

Payor RequirementsRegulatory CompliancePatient CoordinationBilling DocumentationInsurance Coverage

About the role

Key responsibilities & impact

Process patient insurance and payor changes accurately and efficiently
Verify insurance coverage, eligibility requirements, and payor information by phone and online
Obtain verbal or written authorization for medical treatment from appropriate sources
Ensure the correct product and payor are used for services, equipment, and therapy
Verify that the appropriate allowable is recorded in accordance with payor contracts
Research and resolve account issues, including gaps between current and former payor requirements and billing documentation
Review accounts to ensure open and future invoices are billed correctly
Identify and resolve discrepancies in insurance information and account documentation
Answer inbound calls from patients regarding insurance updates and explain next steps
Coordinate with patients, branches, and referral sources to obtain required testing
Notify patients and coordinate scheduling for required testing
Document account activity accurately in ACIS and other required systems
Help ensure payment is guaranteed prior to delivery and revenue is posted appropriately
Follow regulatory requirements, company policies, procedures, and best practices
Support additional duties and projects as assigned

Requirements

What you’ll need

High school diploma or equivalent
At least one year of related work experience
At least one year of medical billing experience
Familiarity with payor contractual requirements
Strong attention to detail and ability to identify and resolve discrepancies
Strong verbal and written communication skills
Ability to work effectively with patients, payors, branches, and internal teams
Basic computer skills, including Microsoft Word, Excel, PowerPoint, Access, MS Project, and Visio
English reading, writing, and speaking skills
Appropriate workspace and ability to perform essential functions remotely

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
Fully remote work-from-home position
Opportunities to develop knowledge of healthcare, insurance, billing, and payor requirements