Sleep Coach

Accendra Health

. Provide customer service and product information, solutions, and relevant details to CPAP patients about therapy usage .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and patient education regarding CPAP therapy, with a strong understanding of obstructive sleep apnea (OSA) and the ability to troubleshoot equipment issues. Proficient in using manufacturer software and various Microsoft Office tools to enhance patient engagement and business growth.

Highest-signal resume keywords

Customer ServicePatient EducationTroubleshooting EquipmentKnowledge of OSAExperience with Insurance Plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient OutreachData-Driven Decision MakingDocumentation AccuracyMathematical ProficiencyPAP Equipment Handling

Soft Skills

Communication SkillsCoaching SkillsProblem-Solving Skills

Tools & Technologies

Manufacturer SoftwareMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft VisioMicrosoft Word

Certifications & Qualifications

High School Diploma or EquivalentHIPAA Compliance

Industry Keywords

Obstructive Sleep ApneaCPAP TherapyInsurance PlansPatient DemographicsMobile App Solutions

About the role

Key responsibilities & impact

Provide customer service and product information, solutions, and relevant details to CPAP patients about therapy usage
Conduct proactive and reactive patient outreach during the first full year of CPAP therapy
Place and take inbound and outbound calls to coach, educate, and encourage patients
Troubleshoot equipment issues
Use manufacturer software to review patient usage information and make calls data-driven
Use knowledge of OSA to explain the potential effectiveness of therapy
Assist patients with downloading and using manufacturer mobile app solutions
Verify patient demographics, physician and notification preferences
Accurately document patient accounts, comments, discussions, and concerns
Identify opportunities that enhance business growth
Perform other required duties

Requirements

What you’ll need

High school diploma or equivalent
Knowledge and experience working with patients diagnosed with OSA preferred
Experience with various insurance plans (HMO, PPO, Medicare)
Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, and Word
English reading, writing, and verbal skills
Moderate mathematical proficiency, including understanding, interpreting, and developing spreadsheet data
Ability to perform the stated physical demands, including occasional lifting of equipment up to 50 lbs.
Ability to adhere to HIPAA guidelines
Ability to work with PAP and mask equipment and assist with typical troubleshooting questions

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
Reasonable accommodations for qualified individuals with disabilities