Sleep Coach

Accendra Health

. Provide excellent customer service and product information, solutions, and relevant details to CPAP patients about therapy usage .

Posted 9/30/2026full-timeRemote • Texas • United StatesMid-LevelSenior💰 $19 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing customer service and support for CPAP therapy, including patient education, troubleshooting, and data-driven decision-making. Proficient in managing patient accounts and adhering to HIPAA guidelines while utilizing various software tools for effective communication and documentation.

Highest-signal resume keywords

Customer Service ExcellencePatient Outreach and EducationCPAP Therapy KnowledgeData-Driven Decision MakingHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Account DocumentationEquipment TroubleshootingSpreadsheet Data InterpretationMathematical ProficiencyInsurance Plan Knowledge

Soft Skills

Communication SkillsProblem-Solving SkillsCoaching and Encouragement

Tools & Technologies

Manufacturer SoftwareMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft ProjectMicrosoft VisioMicrosoft WordMobile App Solutions

Industry Keywords

Obstructive Sleep Apnea (OSA)CPAP TherapyPatient OutreachHIPAA Guidelines

About the role

Key responsibilities & impact

Provide excellent customer service and product information, solutions, and relevant details to CPAP patients about therapy usage
Conduct proactive and reactive patient outreach for the first full year of CPAP therapy
Place and take inbound and outbound calls to coach, educate, and encourage patients with CPAP therapy
Troubleshoot equipment issues
Use manufacturer software to review patient usage information and make calls data-driven
Use knowledge of OSA to coach patients about therapy effectiveness
Assist with typical PAP and mask equipment troubleshooting questions
Encourage patients to download and use manufacturer mobile app solutions
Verify patient demographics, physician and notification preferences, and document each patient contact
Accurately document patient accounts, comments, discussions, and concerns
Offer ideas, suggest changes, and identify opportunities that enhance business growth
Perform other duties as required

Requirements

What you’ll need

High school diploma or equivalent
Knowledge and experience working with patients diagnosed with OSA preferred
Experience with various insurance plans (HMO, PPO, Medicare)
Moderate skills in Access, Excel, PowerPoint, MS Project, Visio, Word
English (reading, writing, verbal)
Moderate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Ability to perform the stated physical demands, including occasional lifting of equipment up to 50 lbs.
Adhere to HIPAA guidelines

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
Reasonable accommodations will be provided to assist or enable qualified individuals with disabilities to perform essential functions