Team Manager, Market Account Resolution

Accendra Health

. Supervise full-time and part-time employees who interact with patients and customers in person and via email, phone, live chat, and other methods .

Posted 9/23/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $54,180 - $100,620 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership and team management skills, with a focus on performance metrics, operational efficiency, and compliance in healthcare account resolution. Proficient in utilizing tools like MS Excel and Access to analyze data and drive process improvements.

Highest-signal resume keywords

Team LeadershipPerformance MetricsHealthcare Account ResolutionMS Excel ProficiencyStaff Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance MetricsMathematical ProficiencyData AnalysisHealthcare ComplianceTeam Management

Soft Skills

CommunicationConflict ResolutionMotivationCreativityCoaching

Tools & Technologies

MS ExcelMS AccessMS PowerPointMS ProjectMS VisioMS Word

Industry Keywords

HealthcareHealth InsuranceAccount ResolutionOperational TargetsTeam Building

About the role

Key responsibilities & impact

Supervise full-time and part-time employees who interact with patients and customers in person and via email, phone, live chat, and other methods
Create an inspiring team atmosphere with open communication
Set clear team goals and motivate team members
Listen to team feedback and resolve issues or conflicts
Recognize high performance and reward accomplishments
Encourage creativity and organize team-building activities
Oversee and direct day-to-day operational team activity in unbilled work for the designated market
Support local branch offices within the designated market
Monitor team performance in resolving new and recurring patient accounts and obtaining documentation required for billing
Research and secure customer information to continue equipment coverage through health insurance plans
Manage collaborative relationships with field leadership, referral sources, and patients to drive account resolution
Evaluate documentation for compliance with relevant standards and regulations
Perform follow-up to achieve timely reimbursement
Provide accountability, coaching, and staff development for the market account resolution team
Conduct strategic needs assessments and support motivated teams
Monitor transactional trends and identify process-improvement opportunities
Initiate and monitor action plans when operational targets are not met or performance issues are indicated
Manage performance, hiring, and discipline of direct reports
Provide work-assignment direction and timely coaching and feedback
Ensure assignments are completed accurately, efficiently, and on time

Requirements

What you’ll need

High school degree or equivalent
5-years-experience in healthcare/health insurance preferred
Proven work experience as a team leader or supervisor
In-depth knowledge of performance metrics
Good PC skills, especially MS Excel
Intermediate skills in Access, Excel, PowerPoint, MS Project, Visio, and Word
Intermediate level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
English reading, writing, and verbal skills
Ability to occasionally lift equipment up to 50 lbs.
Degree in management or training in team leading is a plus

Benefits

Comp & perks

Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs