Member Service Representative

Access Credit Union

. Provide financial service to existing and potential members .

Posted 9/17/2026full-timeBeausejour • CanadaJunior💰 CA$37,752 - CA$46,258 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial services, including processing transactions and resolving member inquiries while adhering to risk management and confidentiality policies. Proven ability to cross-sell products and maintain strong member relationships in a fast-paced environment.

Highest-signal resume keywords

Financial Service ProvisionTransaction ProcessingRisk Management KnowledgeInterpersonal Communication SkillsCustomer Service Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Transaction ProcessingCash HandlingLoan ProcessingDeposit ManagementFraud PreventionSales TechniquesProduct KnowledgeAudit ComplianceRisk ManagementComputer Proficiency

Soft Skills

Attention to DetailProfessionalismTeam CollaborationEffective Decision-MakingCustomer Relationship Management

Industry Keywords

Credit UnionMember ServicesFinancial TransactionsCustomer ServiceSales OpportunitiesCommunity EngagementPolicies and ProceduresConfidentialityService OpportunitiesBusiness Administration

About the role

Key responsibilities & impact

Provide financial service to existing and potential members
Process deposits, withdrawals, loans, utility payments, money orders, credit card advances, foreign and domestic exchange, and cheque cashing
Balance ATM, night deposits, and cash drawer transactions daily
Resolve routine member account and deposit instrument problems
Safeguard cash and negotiable items and prevent fraudulent transactions
Meet balancing, outage, high-risk error, and daily work audit requirements
Respond to member inquiries in person, by phone, and by email
Use members’ financial situations to position products and services
Adhere to policies and procedures for risk management, confidentiality, security, and fraud prevention
Communicate product and service information and secure sales
Cross-sell credit union products and solicit new members
Maintain current knowledge of products, services, policies, and legislation
Collaborate with team members and participate in meetings, planning, and training
Identify lending and wealth referral opportunities
Retain and expand existing member relationships and pursue new business
Represent the credit union in community groups and activities
Perform other tasks and responsibilities assigned by the supervisor

Requirements

What you’ll need

Grade 12 diploma or equivalent
Minimum of 1-year previous experience in customer/member service role
Additional experience and/or development from the Member Services Representative (MSR) position
Demonstrated desire to serve others in a friendly and professional manner
Ability to identify and willingness to act upon sales and service opportunities
Strong interpersonal and communication skills, both verbal and written
Attention to detail with high degree of accuracy
Ability to work in fast-paced environment and perform well under pressure
Ability to prioritize using sound judgment to make timely and effective decisions
Knowledge of Access Credit Union’s products and services
Ability to follow standardized policies and procedures
Basic knowledge of risk management within the financial industry
Proficient computer skills
Business Administration or other post-secondary education would be considered an asset

Benefits

Comp & perks

100% company paid health benefits
Employer-matched pension plan
Continuing education
Career advancement opportunities within the credit union
Competitive compensation