Access Credit Union

Digital Marketing

• Administer and maintain Access Credit Union’s digital channels, including brand websites, in-branch displays, social media, and corporate intranet
• Administer social media channels, including posting, engagement, and content calendar maintenance across Facebook, Instagram, LinkedIn, and Google MyBusiness branch listings
• Coordinate and create digital content, including short-form video, photography, graphics, captions, and stories/reels
• Monitor digital content trends, platform best practices, and audience engagement
• Execute email marketing campaigns, maintain email marketing lists, and ensure CASL compliance
• Administer digital branch channels such as indoor and outdoor digital signage, TVs, iPads, and related platforms
• Support internal communications via the ThoughtFarmer intranet platform
• Support development and maintenance of online and mobile app digital banking properties with the Digital Banking Integration team, including testing new features and upgrades
• Work with the Digital Marketing Specialist to keep website and social media content current, optimize search rankings, and ensure cohesive digital channels
• Perform other tasks and/or responsibilities assigned by the manager

Digital Marketing Coordinator

General

• Provide administrative support to the Marketing & Communications Department
• Support internal and external communications and administrative duties
• Coordinate promotional items, Access wear, print materials, digital store items, and vendor implementation
• Coordinate logo requests and sponsorship materials, including branded jerseys and community signage
• Monitor promotional budgets and track invoices
• Coordinate in-branch collateral deployment and serve as branch contact for branded printed materials
• Develop working relationships with printing, signage, and promotional vendors
• Coordinate community advertising and sponsorship advertisements
• Manage external collateral flights
• Assist with media purchases, advertising agreement negotiations, cost analysis, and growth recommendations
• Identify opportunities to increase members’ understanding through marketing and communications programs
• Attend credit union-sponsored events as a representative and volunteer
• Participate in meetings, planning, and training initiatives
• Adhere to policies and procedures regarding risk management, confidentiality, security, and fraud prevention
• Maintain knowledge of the credit union’s history, vision, objectives, and community role
• Perform other assigned tasks and responsibilities

Brand and Creative Coordinator

Member Service Representative

• Process over-the-counter financial services, including deposits, withdrawals, loans, utility payments, money orders, credit card advances, foreign and domestic exchange, and cheque cashing
• Balance ATM, night deposits, and cash drawer transactions daily
• Resolve routine member account and deposit instrument problems
• Safeguard cash and negotiable items and prevent fraudulent transactions
• Meet balancing, outage, high-risk error, and daily work audit requirements
• Respond to member inquiries in person, by phone, and by email
• Use members’ financial situations to position relevant products and services
• Adhere to policies and procedures for risk management, confidentiality, security, and fraud prevention
• Communicate product and service information and secure sales
• Use fact-finding techniques to overcome objections and ask for sales
• Cross-sell credit union products and solicit new members
• Maintain current knowledge of products, services, policies, and legislation
• Collaborate with team members to achieve organizational and departmental objectives
• Participate in meetings, planning, training, and information-sharing initiatives
• Identify lending and wealth referral opportunities
• Retain and expand existing member relationships and pursue new business
• Represent the credit union in the community through professional and personal involvement

Member Service Representative I

• Provide financial service to existing and potential members
• Process deposits, withdrawals, loans, utility payments, money orders, credit card advances, foreign and domestic exchange, and cheque cashing
• Balance ATM, night deposits, and cash drawer transactions daily
• Resolve routine member account and deposit instrument problems
• Safeguard cash and negotiable items and prevent fraudulent transactions
• Meet balancing, outage, high-risk error, and daily work audit requirements
• Respond to member inquiries in person, by phone, and by email
• Use members’ financial situations to position products and services
• Adhere to policies and procedures for risk management, confidentiality, security, and fraud prevention
• Communicate product and service information and secure sales
• Cross-sell credit union products and solicit new members
• Maintain current knowledge of products, services, policies, and legislation
• Collaborate with team members and participate in meetings, planning, and training
• Identify lending and wealth referral opportunities
• Retain and expand existing member relationships and pursue new business
• Represent the credit union in community groups and activities
• Perform other tasks and responsibilities assigned by the supervisor

Administration

• Greet members and potential members, responding to inquiries on basic credit union products and services
• Resolve member problems where possible and refer complex issues to the appropriate person or department
• Process daily business banking transactions and administrative tasks
• Refer members to appropriate staff members and departments
• Open and maintain business memberships and accounts
• Set up online banking and troubleshoot issues
• Prepare bank confirmations
• Administer and process term deposits
• Solicit new members and foster business development through service excellence, product knowledge and teamwork
• Provide administrative support and assistance to the Business Loan department
• Process required reports and documentation accurately and meet deadlines
• Manage member and branch-staff relationships on behalf of the credit union
• Maintain knowledge of and adhere to policies and procedures regarding risk management, confidentiality, security and fraud prevention
• Collaborate with team members to achieve organizational and department objectives

Digital Marketing Coordinator

Brand and Creative Coordinator

Member Service Representative I

Member Service Representative

Business Administrator I