Clinical Coordinator – Full Time, Overnight Shift

Access TeleCare

. Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care .

Posted 9/19/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and customer service skills while effectively coordinating patient care and technical support in a fast-paced healthcare environment. Proficient in using Microsoft Office and collaboration tools, with the ability to learn new technologies quickly.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsMicrosoft Office ProficiencyTechnical Support ExperienceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Information RecordingTechnical SupportCoordination of PaperworkVideo Conferencing SetupSLA Reporting

Soft Skills

Attention to DetailFlexibilityAdaptabilityInterdepartmental CollaborationEffective Communication

Tools & Technologies

VidiStarCollaboration ToolsOperating Systems

Certifications & Qualifications

High School DiplomaGEDEquivalent Certification

Industry Keywords

HealthcareConsult CenterRemote WorkFast-Paced Environment

About the role

Key responsibilities & impact

Communicate with hospital clinical staff and Access TeleCare physicians to ensure timely and efficient patient care
Answer incoming calls to the consult center and accurately record patient information
Communicate with clinical specialists to coordinate timely and satisfactory results
Coordinate paperwork
Ensure images are uploaded from client hospitals to VidiStar
Set up video conferencing exam units and test connections
Handle inbound and outbound calls from employees, clients, and clinical specialists courteously and respectfully
Provide Tier 1 technical support to hospitals and company physicians
Facilitate and confirm timely handoff to Tier 2 IT support
Immediately report SLA failures, company-goal failures, or conflicts to the supervisor
Perform work without established procedures when necessary
Complete other tasks as needed

Requirements

What you’ll need

High School Diploma, GED or Equivalent Certification Required
At least one year of experience working in a call center environment or healthcare or IT
Strong communications skills (written and oral)
Ability to work effectively across departments
Demonstrated proficiency with Microsoft Office programs, communication, and collaboration tools in various operating systems
Ability to learn software and systems
Excellent phone/customer service skills and high attention to detail
Flexibility and adaptability in a fast-paced environment
Ability to quickly learn and adapt to new technologies and systems
Ability to excel in a remote work setting, high-growth and fast-paced organization
Ability to work the overnight schedule of 10:45 PM EST–7:00 AM EST, Friday–Tuesday
Ability to work weekends and holidays
Must be able to remain in a stationary position 50% of the time

Benefits

Comp & perks

100% Remote Work
Health Insurance (Medical, Dental, Vision)
Comprehensive benefits — health, dental, vision, life, and 401(k)
Paid Time Off
Sick Leave
Paid Training Schedule (2–4 weeks)
Culture of ownership, transparency, and results
Opportunity to directly impact patient access nationwide